IT & Business Systems Coordinator

Kalamazoo Mechanical, Inc. is seeking a business-minded technology professional to serve as our internal go-to resource for systems and technology. This role bridges the gap between our employees, our Managed Service Provider (MSP), and our software platforms. You don’t need to be a deep technical engineer-but you must be a strong generalist, quick learner, and effective communicator who can support users, manage systems, and help our team get the most out of our tools. Most importantly, support and find solutions for our construction and service teams who are not fluent technology professionals. What You’ll Do Systems & Application Support

• Administer and support core software platforms such as:
• Sage Intacct, Sage Construction Management, Sage Field Operations, Procore
• Paycor (HR/Payroll/Recruiting)
• FollowUp CRM and other SaaS tools
• Manage user accounts, permissions, and access across systems
• Assist with configuration, troubleshooting, system usage, and improvements

MSP & Vendor Liaison

• Act as the primary point of contact for our IT Managed Service Provider
• Coordinate support tickets, escalations, and issue resolution
• Interface with software vendors & VARs
• Manage support relationships

Employee Support & Training

• Provide day-to-day support (password resets, access issues, basic troubleshooting)
• Help onboard/offboard employees from a technology standpoint
• Own Paycor ATS and manage all job postings
• Maintain accurate employee records within Paycor
• Support reporting and data tracking (hiring, compensation, etc.)
• Train, coach, support staff on systems and best practices
• Create guides, SOPs, and training materials. Deliver training to inhouse teams on software platforms

Business Systems & Data Support

• Support workflows across accounting, service, and operations platforms
• Assist with reporting, KPIs, dashboards, and data integrity
• Maintain email distribution lists, user roles, and system organization

Technology Administration & Security

• Manage password systems (e.g., LastPass or similar)
• Ensure good practices around access and security
• Assist with device setup and coordination with MSP

• 5+ years of experience in IT support, systems coordination, or business applications
• Strong working knowledge of Microsoft 365 and general PC environments
• Strong understanding of SaaS applications and cloud-based systems (e.g. ERPs, ATSs, SharePoint)
• Excellent communication skills-you enjoy helping and teaching others
• Organized, proactive, and service-oriented
• Self motivated, resourceful- this role is the only IT professional on staff, crucial to plan and schedule independently
• Extremely trustworthy and professional- will have access to sensitive data.

Preferred (Highly Valuable)

• Experience with ERP/accounting systems (Sage Intacct or similar)
• Experience working with or alongside an MSP
• Understanding of basic accounting concepts (GL, job costing helpful)
• Experience with construction or service industry systems

2.52.5 out of 5 stars Kalamazoo, MI 49048 $70,000 - $90,000 a year, Pulled from the full job description

• Referral program
• Health insurance
• Paid time off
• Health savings account
• Flexible spending account
• Profit sharing, * This position is critical to helping our team operate efficiently. You’ll play a key role in:
• Keeping our systems running smoothly
• Helping employees succeed with technology
• Improving how our business uses data and software
• Suggest and implement new technologies that will help our teams

Compensation & Benefits

• Salaried Position: $70,000 - $90,000
• 401(k) with automatic 3% company contribution (no employee contribution required)
• Profit sharing (historically 6%-9% of pay, paid annually)
• 100% employer-paid health insurance
• HSA & FSA options
• Paid time off
• Employee referral program