Help Desk Analyst

Spectraforce

Raleigh, NC, United States

28 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Shift work

Job source

diversityjobs.com

Tech stack

Desktop Computing Multi-Factor Authentication Microsoft Office Software Tools Software Engineering Office365

Job description

Mostly independent work, but will have other team members to assist if needed

Resource’s typical working day:

30-40 calls/day
Assisting with service calls
Software issues
Login issues
Technical issues
Mobile device issues

Requirements

Help desk technical experience
Technical skills
Resolving technical issues
? Email
? Login
? Office 365

Nice to have skills:

Multi-factor authentication experience
Knowledge on how to fix computers
Desktop support

Soft Skills:

Great customer service
Ability to walk people step by step through problem solving

Years of Experience:

2+ years

Education

H.S. diploma or GED

Software skills:

Office 365 Suite
iOS experience preferred

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on diversityjobs.com

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