Information Technology Support Specialist

The IT Support Specialist works in a support role for the I.T. department with an emphasis on customer service and problem resolution. The Support Specialist is required to answer help desk calls in a helpful, understanding and personable manner. The technician will trouble shoot problems over the phone and if not resolved either escalate to tier two support or go on site to fix problems as needed. This position reports to the Director of Support Services., * Answer Help Desk Calls

• Troubleshoot a variety of hardware and software problems either over the phone or in person
• Record all calls in ticket tracking system
• Be familiar with installation and maintenance of all hardware used in rental, retail, ski school, ticketing and office applications
• Replace faulty hardware
• Create\manage user accounts
• Deal with warranty issues
• Use inTune for PC deployments
• Replace leased assets under a deadline
• Other duties as assigned, Provide escalated, customer-facing IT support for Windows, macOS, mobile, and cloud services. Troubleshoot hardware, software, identity, networking, and security issues; provision and manage endpoints with Intune/Autopilot and Kandji; administer Entra ID and Microsoft 365; build automation with PowerShell and Graph API; maintain assets, documentation, and knowledge base; support AV/Zoom Rooms; participate in incident response and IT projects. Top Skills: AndroidAutopilotBitlockerCrowdstrikeDhcpDnsEntra IdExchange OnlineFilevaultIntuneiOSJira Service ManagementKandjimacOSMdmMicrosoft DefenderMicrosoft Graph ApiOnedrivePower AutomatePowershellRapid7ScimSharepoint OnlineSlackSsoTcp/IpVpnWindowsZoomZoom Rooms Bethesda Senior Living Communities

Education & Experience Requirements

• High School Diploma or equivalent required
• Professional computer experience required
• A valid driver’s license

Knowledge, Skills & Abilities

• Proficient knowledge of Microsoft Office applications
• Knowledge of Windows 11 operating systems required
• Strong troubleshooting skills and both hardware and software
• Proficiency in troubleshooting, disassembling and repairing PC’s and peripherals required
• Proficiency with Microsoft Office
• Proficient knowledge of WiFi and networking basics
• Experience with Help Desk Institute (HDI) Certifications, A+ Certifications
• Proficient knowledge of Information Technology Infrastructure Library (ITIL) and/or Knowledge-Centered Service (KCS)
• Ability to work with and build relationships with employees at all levels throughout the Company
• Ability to engage with internal customers in a positive and helpful manner
• Ability to work independently with minimal supervision
• Attention to detail, * Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces
• Must be able to lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

The pay range for this position is $27.00 to $28.00 per hour. Actual pay will be dependent on budget and experience., This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs.

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks, In-Office 80921, Colorado Springs, CO, USA 20-23 Hourly Entry level 20-23 Hourly Entry level Real Estate * Hospitality Provide tier 1, on-site IT service desk support: manage ticket queue, resolve/basic triage, escalate to tier 2, manage iPhone/iPad via MDM, deliver end-user training, handle vendor/admin tasks, maintain documentation, support HIPAA compliance, participate in on-call rotation and occasional travel. Top Skills: IntranetIpadIphoneM365MdmMicrosoft 365Service Desk Ticketing System Aspen Skiing Company, Hybrid 2 Locations 27-37 Hourly Junior 27-37 Hourly Junior Travel Provide day-to-day desktop and application support for hotel staff, troubleshoot hardware/software and network issues, onboard users via Active Directory/Office365, participate in on-call rotation, maintain inventory and configurations, support projects and vendors, and ensure contingency operations during outages. Top Skills: Active DirectoryAliceDelphiInfor HmsInternet NetworkingMicrosoft ExchangeWindowsOffice365SonifiWi-Fi

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Aspen One renews the mind, body, and spirit with a portfolio that redefines luxury, adventure, and leisure. With world-class and innovative brands and businesses, including Aspen Skiing Company, Aspen Hospitality, and Aspen Ventures, Aspen One propels the expansion of the Aspen ethos globally.

Whether it’s Aspen Skiing Company providing unforgettable experiences at the confluence of nature, culture, and recreation across its four legendary mountains-Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk; or Aspen Hospitality elevating guest experiences in unforgettable ways by developing, owning, and operating a growing set of luxury and upper-scale hotels, private clubs, and branded residential properties in prime locations under The Nell and Limelight brands; Aspen One is deeply committed to providing unparalleled service, creative programming, community engagement, and unique opportunities for exploration. The company’s commitment to innovation is central to its evolution, including Aspen Ventures’ amplification of the Aspen brand globally through new business lines that embody its values and heritage such as Aspen Collection.

For more than 75 years, the Aspen brand and community has pointed its compass toward new paths, people, and possibilities-and today, as Aspen One, the future is limitless. Inspired by place, united by purpose, defined by you, Aspen One is a leader in sustainability and advocacy, with a legacy of modeling leading-edge solutions and changing policy locally and globally. As a collection of brands driven by tightly held core values, Aspen One aims to inspire a better world. For more information, visit www.aspen.com., Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.