Application Analyst II

• Provide technical support for multiple IT application resources to ensure business value, performance, and reliability of technology solutions
• Operate in a way that meets annual IT objectives (safety, reliability, cost management, customer satisfaction, employee satisfaction)
• Promote standard processes and procedures to build a culture of operational excellence
• Ensure implementation of integrated processes, products, services, and measures that deliver high value, low cost solutions
• Work with teams to manage and resolve service disruptions specific to the portfolio
• Provide 24/7 support of escalated production issues for critical applications as needed
• Maintain positive, effective relationships with internal business partners who rely on the team’s applications
• Create a positive, rewarding work environment with growth and development opportunities, including regular feedback, coaching, and goal setting
• Provide mentorship, coaching, and guidance to team members
• Create internal and external job postings, review resumes, interview, and hire resources
• Manage contingent workforce or managed services responsibilities, including staff augmentation contracts and managed service provider statements of work
• Maintain IT asset ownership data (AD groups, process IDs, file shares, servers, databases, etc.)
• Ensure adherence to regulatory and IT requirements, including patching and change management
• Own and maintain standards and security exceptions as needed
• Support application sustainability, cloud transformation, and data strategy initiatives for relevant applications

We’re looking for a customer-oriented, highly engaged, and motivated individual with strong technical skills for an IT Application Analyst role. This person will support a fuels and system optimization application portfolio, while also overseeing an MSP team for certain aspects of that portfolio., * Bachelor’s degree in Computer Science, Information Technology, Engineering, Management Information Systems, or related discipline, plus a minimum of 5 years of related work experience

• In lieu of a bachelor’s degree: High School diploma/GED plus 8 years of related work experience, * Ability to work hands-on while also leading and prioritizing personnel and resources
• Strong technical adaptability across technologies
• Excellent oral and written communication and collaboration skills, able to interact effectively with management, peers, and customers
• Strong collaboration skills to build effective working relationships with team members and customers
• Ability to quickly adapt to and comprehend complex technical environments and challenges
• Proven experience managing software support and delivery
• Strong understanding of software development lifecycle and Agile methodologies
• Ability to manage resolution of complex issues spanning technology, vendor, and business concerns
• Strong multi-tasking, organization, and tracking skills
• Ability to communicate clearly, concisely, and accurately, with effective presentation skills
• Proficiency with SQL and navigating complex databases
• Familiarity with cloud technologies and managing Windows servers hosted in AWS and Azure
• Ability to read and understand Java
• Ability to read Python or other scripting languages
• Understanding of firewalls and network troubleshooting