Support Engineer Specialist

We are seeking Support Engineer Specialist for a local Federal Agency., TekSynap is seeking a highly skilled Support Engineer Specialist to provide advanced desktop and endpoint support within a secure enterprise IT environment. This role is responsible for supporting Windows, macOS, and mobile platforms while ensuring endpoint security, identity management, system reliability, and exceptional customer service., The ideal candidate has experience supporting enterprise endpoint technologies, modern device management platforms, cloud-integrated identity services, and complex desktop environments. This position partners closely with infrastructure, cybersecurity, and cloud teams to maintain a secure and reliable end-user computing environment., Experience supporting Multi-Factor Authentication (MFA), user provisioning, and identity management.

Experience troubleshooting hardware, software, authentication, networking, and endpoint performance issues.

Experience supporting cloud-connected enterprise environments., * Provide advanced technical support for Windows, macOS, and mobile devices in an enterprise environment.

• Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, operating systems, and enterprise applications.
• Deploy and maintain endpoint devices using enterprise imaging and device management solutions.
• Manage software installations, operating system updates, firmware upgrades, and security patches.
• Administer endpoint management platforms to deploy software, enforce policies, and automate device management.
• Support Microsoft Entra ID (Azure AD), Active Directory, authentication services, and Multi-Factor Authentication (MFA).
• Troubleshoot identity, authentication, endpoint performance, networking, and operating system issues.
• Analyze Windows Event Viewer, macOS Console logs, and other diagnostic tools to identify and resolve recurring issues.
• Configure and support iOS and Android devices through enterprise mobile device management (MDM) solutions.
• Collaborate with cybersecurity, cloud, networking, and service desk teams to resolve technical issues and improve endpoint performance.
• Participate in workstation refreshes, operating system deployments, hardware replacements, and endpoint modernization initiatives.
• Maintain asset inventory records and technical documentation.
• Develop knowledge base articles, technical procedures, and user documentation.
• Mentor junior technical staff and promote operational best practices.
• Participate in incident response activities and assist with system recovery during outages or service interruptions.
• Ensure compliance with organizational security standards and endpoint management policies.

• Minimum 5 years of enterprise desktop support, endpoint administration, or systems support experience.
• Experience supporting Windows and macOS operating systems in a large enterprise environment.
• Experience deploying, configuring, and maintaining enterprise endpoint devices.

• Experience administering one or more enterprise endpoint management platforms, such as:

• Microsoft Intune
• JAMF Pro
• Ivanti Endpoint Manager
• Ivanti KACE
• Comparable endpoint management solutions, Understanding of endpoint security, configuration management, and patch management., Strong analytical, troubleshooting, and customer service skills.

Excellent written and verbal communication skills.

Clearance / Security Requirements

• Must be a U.S. Citizen
• Must successfully complete an FBI criminal background investigation
• Must complete fingerprinting through the U.S. Capitol Police prior to beginning work., * Experience supporting secure enterprise or government environments.
• Experience with Microsoft 365 administration.
• Experience supporting AWS cloud environments.
• Experience with endpoint automation or scripting (PowerShell preferred).
• Experience supporting enterprise vulnerability remediation initiatives.
• Familiarity with Microsoft Sentinel, endpoint security platforms, or enterprise monitoring tools.
• Experience participating in desktop engineering or infrastructure modernization projects.
• Experience supporting audio/visual or conference room technologies.
• ITIL-based Service Desk experience., One or more of the following certifications are preferred:
• CompTIA Security+
• Microsoft Certified: Endpoint Administrator Associate (or equivalent)
• Apple Certified IT Professional
• AWS Certified Cloud Practitioner (or higher)
• AWS Certified SysOps Administrator - Associate
• ITIL Foundation (or equivalent IT Service Management certification), * Must be a U.S. Citizen
• Must successfully complete an FBI criminal background investigation
• Must complete fingerprinting through the U.S. Capitol Police prior to beginning work., The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• Noise level: Medium
• Work schedule: Monday - Friday, 8:30 AM - 5:00 PM, Approximately 40 hours per week, Occasional after-hours work may be required to support outages, maintenance windows, and emergency response.
• Amount of Travel: <10%, Target salary range: $90,000 - $150,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees., We offer our full-time employees a competitive

benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

TekSynap is a

drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

By applying to a role at TekSynap you are providing consent to receive

text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond “STOP”. As part of the application process, you agree that TekSynap Corporation may retain and use your name