Business Intelligence Analyst

The Business Intelligence Analyst is responsible for designing, delivering, and supporting data, automation, and AI-enabled solutions that enhance operational efficiency, transparency, and performance across Service Delivery functions. This role partners with business stakeholders to identify process improvement opportunities, translate requirements into scalable solutions using the Microsoft Power Platform, and ensure all automation and AI capabilities comply with established AI Governance, security, and compliance standards. The ideal candidate is a proactive, analytical professional with a strong passion for innovation, continuous improvement, and responsible technology adoption., * Collaborate with Service Delivery stakeholders to identify automation, analytics, and AI use cases that drive measurable operational improvements.

• Design, develop, and maintain solutions using Power Apps, Power Automate, and Power BI.

• Apply AI-enabled capabilities responsibly while adhering to AI Governance standards.

• Develop and maintain Power BI dashboards and SQL-based datasets.

This is a remote, work-from-home position. Candidates must reside and be authorized to work in the United States., * Bachelor’s degree or equivalent experience in analytics, information systems, or a related field.

• Experience with Power BI, Power Apps, Power Automate, and SQL.

• Experience delivering stakeholder-facing automation or analytics solutions.

• Familiarity with AI governance, data security, and responsible AI principles.

Preferred Qualifications:

• Experience with Dataverse, SharePoint, or Microsoft Teams integrations.

• Exposure to Microsoft AI tools or Copilot capabilities.

• Understanding of Service Delivery or operational performance metrics.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$67,703 - $90,270 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$71,088 - $94,784 in these states: CO HI MI MN NC NH NV OR RI

$74,474 - $99,297 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.