Field Service Supervisor

The Service Supervisor is responsible for the performance of the local branch service department - including operations, revenues, expenses, profitability, assets, budgeting and financial management., * Manage day-to-day performance of shop employees.

• Manage WIP on daily basis to meet department goals.
• Create safe, positive work environment for employees.
• Accountability for department’s financial performance and statements.
• Assist Branch Manager in creating goals and performance standards for department.
• Perform mid-year and annual performance evaluation reviews for shop employees
• Maintain customer contacts for Service Department.
• Establish customer requirements to provide best service possible.
• Communicate all requirements and options to customer (including quotations, labor and parts pricing)
• Ensure customers invoice is clear and precise and is “as expected” in relation to pricing
• Communicate and schedule repairs for Construction Main Shop

Technician Contact Responsibilities:

• Manage daily workflow.
• Enforce safety practices within the service department.
• Set clear job expectations and communicate quote requirements to Lead Man and technicians.
• Promote professional appearance of service dept. employees and service trucks.
• Monitor and manage work in process to meet or better department benchmarks.
• Manage daily processes to ensure procedures are followed correctly.
• Training - Assess technician abilities to determine future training needs for each technician.

Shift Responsibilities

• Monday - Friday 7:00am -5:00pm
• After hours emergency calls for service repairs as needed.

Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions., * Minimum of a High School Diploma with approximately 10 years of heavy equipment experience with at least 3 years of management/supervisor experience.

• Must have previous management/supervisor experience.
• Must have excellent written and verbal communication skills; be able to interact with employees and managers at all levels.
• Must be self-directed, personable, service oriented individual with technical aptitudes.
• Must be able to understand and manage financial statements to achieve performance goals.

Computer Skills

Highly preferred to be proficient with DBS systems as well as Microsoft Word and Excel programs.

Position at Carolina CAT - Construction

Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.