Leads a full range of activities that ensure access, compliant use, and effectiveness of research informatics systems and workflows that support a wide variety of use cases. Guides the design, documentation, testing, implementation, and improvement of user systems and workflows that improve institutional efficiencies and optimize resources. Plays a key role in optimizing clinical trial initiation times across the institution. Primary Responsibilities

• Translates business requirements into business solutions; acts as liaison between departmental leaders, staff and information technology staff to design and configure business solutions to ensure business requirements have been met.
• Works closely with stakeholders to define business requirements and with technical staff to develop solution alternatives and actively participates in defining objectives to support changing business needs and availability.
• Coordinates systems and user experience troubleshooting and day to day activities within the department to ensure seamless and minimal downtime of hardware, software and reporting requirements.
• Manages projects/tasks of any scale with moderate to high complexity while representing the department on larger enterprise-wide project teams.
• Monitors process efficiency metrics to support specific institutional goals.
• Provides project team updates regularly to review project deliverables and deadlines.
• Trains others regarding the various techniques to elicit, analyze and communicate requirements within assigned functional areas.
• Participates in research informatics systems upgrade/conversion testing.
• Leads with project intake and end-user training.
• Recommends information technology solutions to meet business needs and coordinates the planning, development, and implementation of these solutions.

• Knowledge of computers, electronics, digital media, databases, applications, software development, risk management, and information security.
• Customer support, systems analysis, troubleshooting, problem solving, and listening skills., Appropriate experience may be substituted for education on an equivalent basis.
• Minimum Required Education: Bachelor’s degree
• Minimum Required Experience: 5 year’s
• Preferred Experience: Medical terminology; Epic Cogito, Cosmos, Beacon or Revenue Cycle and/or clinical trials feasibility/operations; SQL, Python, or R
• Preferred Certification/Licensure(s): CCRC, Medical Coding Certification

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Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously. Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment. Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring - Collaborative - Curiosity - Inclusive - Integrity - Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website. MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination