Operations Technical Specialist - Seasonal

a key role in supporting office readiness across H&R Block’s tax office network.

You will

be

responsible for

executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership,

you will

ensure offices meet brand standards and are equipped for successful operation throughout the tax season.

Day to day

you’ll

• Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages

• Deliver supplies and materials to and from tax office locations in a timely and organized manner

• Support the annual set up and closing of seasonal tax offices , including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards

• Set up, shut down, and provide ongoing support for PC hardware across multiple office locations w ith guidance from the District Operati ons Coordinator and Operations Techn ology Analyst

• Maintain an inventory of district resources
• Track and control hot spare computer equipment in the district
• Document hardware problems and their resolution within the ticketing system
• Maintain up-to-date technical knowledge of the department’s supported products and systems
• Participate in all required training relevant to the position and perform other duties as assigned

• High school diploma or equivalent

Work Experience:

• 55 lbs ; must have ability to lift items up to this weight
• Ability to follow direction
• Ability to work independently with minimal supervision
• Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware
• Demonstrated decision making, analytical, and problem-solving skills
• Demonstrated organization, prioritization, and project coordination skills
• Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates
• Effective time management and organization skills with the ability to handle multiple priorities
• Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools
• Must have reliable transportation to travel between office locations as required

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.