Software Engineer - Salesforce

TheSenior Software Engineer - Salesforce will play a key role in advancing the Direct Division’s CRM capabilities byleveragingSalesforce Financial Services Cloud,Marketing Cloud,Agentforce, and Data360to deliver intelligent, data-driven experiences. The ideal candidate is passionate about building scalable, high-impact solutions that blend declarative design, automation, and emerging agentic AI capabilities.

• Design, develop, and deploy scalable Salesforce solutions across Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud,Agentforce, and Data360to support evolving business and operational needs.

• Lead the implementation and customization ofAgentforceand Data360capabilities, enabling intelligent workflows, AI-driven automations, contextual insights, and predictive decision-making.

• Apply hands-on AI experience, including prompt engineering and generative AI tools, to enhance Salesforce-powered analytics, automation, reporting, customer engagement, and operational efficiency.

• Architect andmaintainintegrations between Salesforce and enterprise platforms, APIs, and external data sources while ensuring data integrity, consistency, and scalability.

• Champion a “configuration-before-code” development philosophy,leveragingdeclarative tools wherever practical while implementing custom development when necessary.

• Develop andmaintainLightning Web Components (LWC), Apex classes, triggers, flows, and integrations to extend platform functionality and support complex business requirements.

• Monitor, troubleshoot, andoptimizeSalesforce platform performance, proactivelyidentifyopportunities to improve reliability, scalability, and user experience.

• Collaborate closely with business stakeholders, product owners, data teams, security, and DevOps teams to deliver solutions aligned with enterprise architecture and governance standards.

• Contribute to technical strategy and platform evolution by reducing technical debt, promoting reusable design patterns, andestablishingSalesforce development best practices.

• Stay current on emerging Salesforce, AI, and automation technologies, evaluating and implementing innovations that improve business outcomes and developer productivity.

• 7+ years of hands-on experience designing, developing, and deploying enterprise Salesforce solutions across Sales Cloud, Service Cloud, and Financial Services Cloud environments.

• Deepexpertisein Salesforce platform development, including Lightning Web Components (LWC), Apex, Flows, integrations, security models, and declarative automation.

• Strong experience architecting and integrating Salesforce with enterprise applications, APIs, cloud platforms, and external data sources.

• Experience implementing or supporting SalesforceAgentforce, Data Cloud, Marketing Cloud, or other AI-enabled Salesforce capabilities.

• Practical experienceleveragingAI technologies, including prompt engineering and generative AI tools, to improve automation, analytics, customer engagement, or operational efficiency.

• Strong understanding of Salesforce architecture, platform governance, release management, DevOps, and scalable design best practices.

• Experience working in Agile delivery environments and collaborating cross-functionally with product, engineering, analytics, security, and business stakeholders.

• Excellent problem-solving, communication, and technical leadership skills, with the ability to drive complex initiatives from design through deployment.

• Bachelor’s degree inComputerScience, Information Technology, or equivalent practical experience.

Preferred Certifications

• Salesforce Administrator

• Salesforce Platform Developer 1 or 2

• Salesforce Sales Cloud, Service Cloud, or Financial Services Cloud Consultant certifications

• Salesforce AI Associate or other AI-related certifications are a plus

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Pay Range: $148,600.00 - $198,200.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Join the ranks of visionary technology leaders at First American’s Direct Division-where history meets innovation, and tradition fuels transformation. As a Senior Software Engineer - Salesforce, you’ll be more than a technological leader; you’ll be a steward of a legacy that stretches back to 1889. As our Senior Software Engineer - Salesforce, you won’t just be implementing technology; you’ll be helping to define the culture of a sales and marketing organization undergoing transformative change. You will help design the future state architecture of our Salesforce instance, serving as the backbone of our quest for unity-fostering communication, enabling transparency, driving alignment, and ensuring accountability across the board. We’re not just seeking a technical expert; we’re in search of a change agent. Your blueprint will craft an end-to-end sales and marketing process that nurtures desired behaviors and delivers tangible results. Your insights will build trust in our Salesforce instance, enabling our sales and marketing teams to meet ever-evolving demands. Your strategies will be the foundation of a new operating model-bridging people, process, and technology to create a seamlessly integrated sales and marketing organization. And through your lens, data will not just be data; it will be the narrative that empowers every role within our sales and marketing organization. Be a part of the team that’s not just making history but redefining it. Come architect the future of sales at First American’s Direct Division. A multi-billion-dollar operation honored as a Fortune 500 Best Company to Work For. Your architecture won’t just serve our business; it will set a precedent for the entire title and settlement industry. *We are open to remote candidates for this role

WhatYou’llDo, First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).