SAS SSIM-2

The Star Access Specialist SCH is responsible for performing office duties, record keeping functions, and receptionist duties, administrative and follow-up functions in order to assist in the operation of a medical office. The Star Access Specialist SCH will work with and receive supervision from the practice manager, physicians, nurse practitioners and physician assistants., * Actively participates in maintaining and/or improving quality improvement initiatives. Takes active role in facilitation of team approach to functions within the department

• Attends departmental meetings
• Actively participates as a team member in resolution of problems as they are identified.
• Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration
• Field incoming calls and respond appropriately according to network protocols.
• Determines and prioritizes the nature of the incoming call
• Responds to patient communications and routes complete and accurate messages to the appropriate individual
• Ensures patient satisfaction at the end of each call
• Maintains patient and physician office schedules
• Schedules patient appointments according to the guidelines of the practice
• Ensures patient access to requested provider, when available
• Greets patients in a polite, prompt, engaging manner
• Registers patients according to the guidelines of the practice
• Verifies patient demographics and insurance information at each visit.
• Captures any barriers - i.e. language, vision, hearing etc. and responds accordingly.
• Maintains a consistent patient flow, and advises patients of delays in schedule
• Educate patients on MyChart and assist with sign-up at check-in
• Ensure all information is correct during insurance verification process (RTE)
• Verify all patient consents are current (ie: HIPPA, Financial Liability)
• Exercises good judgment and communication skills; demonstrates an awareness of emergency situations and responds appropriately
• Monitors and maintains patient reception area, cleanliness and noise level.
• Possesses basic knowledge of medical terminology and coding
• Corrects charge review errors. Handle registration/billing edits, practice registration errors and missing registration items in work ques daily
• Is familiar with basic medical insurance concepts (i.e.: deductibles, co-insurance, fee-for-service, managed care)
• Verifies and explains charges to the patient. Collects any amounts due at time of service. Provides patient education as it relates to insurance and balances owed. Responsible to close out and balance cash drawer.
• Sends daily faxes to Central Scanning Team using the correct fax sheet. Scans and indexes, as needed. Backlog not to exceed 72 hours.
• Reviews in-basket clerical pool messages and complete necessary information to clear the message.
• Processes requests for medical records according to practice, State and HIPAA guidelines.
• Follows opening and closing procedures as required.

Requires sitting, standing and walking for extended periods of time (up to 8 hours at time). Requires continual use of fingers for patient care, writing and computer entry. Routinely uses upper extremities; occasional requirement to lift up to 25 pounds. Occasionally push cart with

supplies up to 30 pounds. Occasionally push wheelchair with patient weighing up to 325 pounds. Regularly requires ability to stoop, bend and reach above shoulder level. Requires ability to hear normal conversation and good general, near and peripheral., High School graduate or equivalent. Preference given to graduates of accredited medical assistant/administrative training programs., One year office experience in a similar healthcare setting or graduate of accredited medical assistant/administrative training program is preferred. Customer Service experience is strongly preferred.