Technical Support Student Assistant

Assist the Technical Support team with various computer and technology issues and projects., * Greet walk-ins with professionalism.

• Troubleshoot issues that include, but are not limited to:
• Asurams-SECURE Wi-Fi access
• BannerWeb access
• D2L/GAView access
• Email access
• Relocate and install computer workstations, printers, and phones
• Break down computers to consign for surplus
• Occasionally assist the Inventory team to receive and store warehouse deliveries
• Occasionally assist the A/V team with events and classroom support, The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at _personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

Institutional Values

Excellence We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.

Respect We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions.

Community We strive to build community and value a good mindset.

Teamwork We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.

Learning We cultivate a practice of global pedagogies in a learning environment.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.

Certain positions may also require the selected candidate to submit to or have:

• a credit check completed for “Positions of Trust” and/or approved departmental purchase card usage
• a motor vehicle report for positions that require driving an Albany State University vehicle
• a successful pre-employment drug test

• Must be a current Albany State student enrolled in six or more undergraduate credit hours or three or more graduate credit hours.
• A desire to learn IT standards and procedures and an eagerness to work diligently., * Computer Science major or related concentration., * Basic computer, printer, and mobile device skills.
• Good customer service skills.
• Ability to learn and perform duties professionally.

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers’ Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.