IT Configuration Manager

MANTECH seeks a motivated, career and customer-oriented IT Configuration Manager to join our team in Key West, FL., * Chair and facilitate the weekly Technology Working Group (TWG). Guide J6 Branch SMEs and requestors through structured technical evaluations, capturing key concerns, risks, and driving consensus to a formal TWG vote.

• Act as the tie-breaking vote during TWG technical assessments.

• Monitor the ITSM system queue to identify and categorize incoming Configuration Change Requests (CCRs). Validate that requests represent “fully formed ideas” and assist customers in translating ITSM ticket data into official TWG Request Forms.

• Execute all post-meeting administrative actions, including updating ITSM ticket statuses and journaling formal decisions to customers. Administer the automated (Microsoft O365 Suite) change management workflow.
• Assign SME evaluators based on the technical scope of the request, schedule TWG review dates, and rigorously enforce deadlines for pre-meeting evaluations.

• Ensure all standard maintenance activities are properly documented and segregated from normal change workflows.

• Generate and distribute official TWG agendas and post-meeting summary reports to J6 Leadership, the Technology Manager, and CMB members. Provide continuous status updates and procedural guidance to internal JIATF-S customers submitting IT requests.

• BA/BS degree or 4 years of additional experience may be exchanged in lieu of a degree.
• Eight (8) or more years of experience in Enterprise IT operations, systems engineering, information security, system administration, or network administration.
• Three (3) or more years of hands-on experience working in IT Service Management (ITSM), Configuration Management, or IT Governance within the US Federal Government or Department of War (DoW) environment. Three (3) or more years of experience leading managing a project or small team in the execution of a project.
• In-depth knowledge of software licensing models, contract terms, and industry best practices.
• Within 6 months must be able to obtain a DoD 8570.01-M IAT Level II certification, which includes any of the following: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, and SSCP.

Desired Qualifications:

• CompTIA Project+
• Demonstrated experience working within the US Army, Department of War (DoW), or similar US Federal Government environments.
• Understanding of military staff operations, joint directorate structures, and federal IT procurement/change lifecycles.
• High proficiency operating within enterprise IT Service Management (ITSM) ticketing systems.
• Familiarity with Project Management frameworks and Agile methodologies.

Clearance Requirements:

• Must have an active Top Secret clearance.
• Must be eligible to obtain and maintain TS/SCI Clearance.

Physical Requirements:

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.