Network Deployment Technician, Gnd-NASA-Deploy

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

As a Network Deployment Technician at AWS, you will get to help build and maintain a Cloud Computing Infrastructure across a number of data center and colocation sites in the Americas.

This role may involve some periods working independently and requires the ability to maintain excellent communication.

Key job responsibilities

• Installation of routers, switches and DWDM hardware.

• Assist in troubleshooting fiber optic and copper cabling.

• Create colocation remote hand requests for new capacity installations.

• Support project leads to deliver network capacity projects.

• Help to resolve data center and facility issues.

• Support small to mid-size network deployment projects.

• Building relationships with internal and partner teams.

• Participate in site audits to ensure safety and quality meets AWS standards.

• Providing status updates to stakeholders via internal tools.

• Physical Requirements (all physical requirements may be done with reasonable accommodations). This position has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.

• This role may involve up to 50% travel; the vast majority is local travel but may have the potential to include domestic and international travel to support the organization.

2+ years of computer hardware troubleshooting and repair experience

• 1+ years of computer networking experience

• High school or equivalent diploma

• Can lift and rack equipment up to 40 pounds

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines

• Experience with cabling infrastructure best practices and methodologies

• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

• Experience managing work and priorities through a ticketing system