Senior Manager - Control Management (Enterprise...

The objective of the GCS Control Management Governance team is to establish the Operational Risk and Controls strategy for GCS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting., GCS is looking for a Senior Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

• Enterprise Risk & ERIA Execution:Support the execution of Enterprise Risk Identification and Assessment (ERIA) activities across GCS, helping ensure risks are identified, assessed, and managed in alignment with the enterprise risk governance framework.

• Risk Appetite, Metrics & Reporting:Contribute to the development and monitoring of GCS Risk Appetite Framework metrics (KRIs/KPIs); assist in aggregating and analyzing risk data, identifying trends, and preparing reporting and insights for stakeholders.

• Governance & Framework Adherence:Support the consistent application of the enterprise risk governance framework, including adherence to policies, standards, and ERIA methodologies across business units.

• Cross-Functional Collaboration:Partner with Control Management, business units, and second line teams to support integration of ERIA outputs into broader operational risk processes and governance practices.

• Data & AI Enablement:Support the exploration and adoption of data and AI-driven capabilities to enhance risk identification, monitoring, and reporting processes, improving efficiency and insights within the function., We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

• 4+ years of experience in Operational Risk, Enterprise Risk, Internal Audit, Compliance, or a related field

• Foundational understanding of risk management concepts, including risk identification, assessment, monitoring, and reporting

• Strong analytical and problem-solving skills, with the ability to interpret data and identify trends or risk insights

• Good communication and interpersonal skills, with the ability to collaborate across teams and present information clearly

• Strong organizational skills with the ability to manage multiple priorities and meet deadlines

• Familiarity with data and emerging AI capabilities, with an interest in applying these tools to enhance risk identification, monitoring, and reporting processes

Preferred Qualifications

• Bachelor’s degree in finance, Business, Risk Management, Data Analytics, or a related field

• Exposure to Enterprise Risk Identification and Assessment (ERIA), Risk Appetite Frameworks, or Key Risk Indicators (KRIs)

• Experience in financial services or a highly regulated industry

• Experience with data analysis and visualization tools (e.g., Excel, SQL, Tableau, Power BI) or risk management systems (e.g., Archer)

• Exposure to automation or AI-driven initiatives within risk, governance, or analytics functions

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally