Technology Issues & Delivery Engagement Senior...

Wells Fargo is seeking a Technology Issues & Delivery Engagement Senior Lead (Senior Lead Business Accountability Specialist), as part of the Technology Resiliency, Risk, and Regulatory Execution team.

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As a strategic partner to technology leadership, this Senior Lead works across the organization to align business priorities, technology roadmaps, resource capacity, and delivery expectations. Key responsibilities include facilitating cross-functional governance activities and forums, overseeing end-to-end delivery lifecycle processes, and ensuring adherence to enterprise risk management, compliance, and control requirements. This role drives transparency and accountability through effective communication, reporting, and stakeholder engagement, while championing a culture of collaboration, continuous improvement, operational excellence, and shared ownership.

Additionally, this position leads initiatives focused on increasing efficiency, reducing risk, and enhancing service reliability across the technology organization.

This Senior Lead is responsible for leading and coordinating high-impact, cross-functional programs and strategic initiatives, ensuring effective execution, removing barriers, and delivering measurable business outcomes. Working closely with senior executives and key stakeholders, the role identifies strategic opportunities, addresses emerging challenges, and strengthens governance and operational effectiveness across the organization.

Additionally, this position develops and delivers executive-level communications, presentations, and briefing materials, translating complex technical, operational, and risk-related information into clear, actionable insights that support informed decision-making and organizational success.

In this role, you will:

• Act as an advisor to senior leadership to develop or influence plans, specifications, resource needs, and goals for multi-faceted, highly complex, or long-term risk mitigation and control strategies on behalf of the business

• Lead the strategy and resolution of highly complex current and emerging risks which require understanding of business-specific knowledge related to financial crimes, operational risk, audit, legal, credit risk, market risk, IT, systems security, business process management, and applicable business acumen

• Provide vision, direction, and expertise to senior leadership on implementing innovative and significant business solutions that are large-scale, multi-faceted, long-term, or companywide strategies

• Strategically engage with all levels of professionals and managers companywide and serve as an expert advisor to leadership, Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

• 7+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5+ years of experience in technology delivery, program management, or technology operations leadership

• 5+ years of experience in issue management frameworks, delivery methodologies (Agile/Waterfall), and governance models

Desired Qualifications:

• Proven track record of partnering with senior business and technology leaders in complex organizations

• Strong understanding of software development, infrastructure, cloud, and enterprise technology environments

• Exceptional communication and negotiation skills with the ability to influence at all levels

• Experience in technology risk management, operational resiliency, and regulatory execution within large-scale banking organizations

• Expertise in developing executive dashboards and reporting for issue management and remediation tracking

• Familiarity with emerging technology risk frameworks, cybersecurity standards, and operational resiliency requirements

• Ability to lead cultural change initiatives that promote transparency and accountability across technology teams

NC- Charlotte Pay Range: $159,000 - $254,000 Annually

AZ- Phoenix Pay Range: $159,000 - $254,000 Annually

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$159,000.00 - $305,000.00, Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.

• Health benefits

• 401(k) Plan

• Paid time off

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.