Specialist 2, Knowledge Management

The Specialist 2, Knowledge Management supports the development, governance, publishing, and continuous improvement of knowledge content that enables frontline employees to deliver a consistent customer experience. This role is responsible for managing content throughout its lifecycle, including intake, review, publication, maintenance, optimization, and retirement. The specialist conducts content audits, AI assessments, release validation activities, content publishing and governance reviews to ensure content is accurate, searchable, easy to use, and aligned with established standards. This role also leverages data, user feedback, and emerging technologies to improve content quality, operational efficiency, and the overall knowledge experience., * Reviews content intake requests to ensure requirements are complete, business needs are clearly defined, and work aligns with established content priorities.

• Applies content standards, governance requirements, content strategy guidelines, and AI best practices to improve content quality, usability, and searchability.
• Reviews, edits, and proofreads knowledge content for accuracy, clarity, consistency, and adherence to approved style, tone, and brand guidelines.
• Coordinates stakeholder reviews and approvals to support timely content publication.
• Publishes and maintains knowledge content in content management systems, ensuring content is properly categorized, formatted, searchable, and aligned with publishing standards.
• Supports content governance processes, including content reviews, publishing standards, content lifecycle management, and ongoing content maintenance.
• Conducts content audits and AI assessments to identify content gaps, duplication, outdated information, maintenance needs, and opportunities to improve the user experience.
• Participates in release testing, content validation, and user acceptance activities to ensure knowledge content, search experiences, system updates, and platform enhancements function as intended prior to launch.
• Utilizes reports and dashboards to track content health, intake requests, publishing activity, governance efforts, and operational metrics.
• Assists with process improvement initiatives, including workflow optimization, automation, AI, and other emerging technologies.
• Supports the adoption of tools and technologies that enhance content development, publishing, governance, and knowledge management processes.
• Uses SmartSheet, Jira, content management systems, and reporting tools to manage work, track requests, and communicate project status.
• Manages multiple assignments and priorities while meeting established deadlines and service-level expectations.
• Exercises independent judgment and discretion within established guidelines.
• Regular, consistent, and punctual attendance.
• Ability to work a flexible schedule when business needs require.

Other duties and responsibilities as assigned.

Communication, Organizing, Writing, Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

National Pay Range: $23.39 USD-$54.81 USD Illinois Pay Range: $24.85 USD - $48.24 USD Colorado Pay Range: $26.31 USD - $50.43 USD Hawaii Pay Range: $30.70 USD - $46.04 USD Washington DC Pay Range: $33.62 USD - $50.43 USD Maryland Pay Range: $27.77 USD - $50.43 USD Minnesota Pay Range: $26.31 USD - $46.04 USD New York Pay Range: $27.77 USD - $54.81 USD Washington Pay Range: $26.31 USD - $52.62 USD New Jersey Pay Range: $29.23 USD - $52.62 USD Vermont Pay Range: $27.77 USD - $43.85 USD Massachusetts Pay Range: $29.23 USD - $52.62 USD California Pay Range: $26.31 USD - $48.72

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.