Student Help Desk Tech - Information Technology - (Must be a current GHC student to apply)

Grays Harbor College

Grays Harbor County, WA, United States

about 1 month ago

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Role details

Contract type

Temporary to permanent

Employment type

Part-time (≤ 32 hours)

Compensation

$35,630.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Computer Literacy Microsoft Office Information Technology

Job description

MUST BE A CURRENT GRAYS HARBOR COLLEGE STUDENT TO APPLY. Grays Harbor College is accepting applications for a Student Help Desk Tech - Information Technology. This is a part-time, non-permanent position and is not eligible for benefits. Hours will typically be Monday through Friday, 12:30 pm to 4:00 pm (up to 69 hours per month) but can be flexible. Position will be on campus with some work from home opportunities. This position reports to the Student Help Desk Manager.

Grays Harbor is committed to providing excellent educational opportunities. We prioritize student learning, promote student and faculty success, foster an inclusive environment, manage our resources, and connect with the community. We strive to create a culturally relevant environment on campus and in the community by learning and practicing equity-mindedness and promoting faculty, staff, and student diversity., * Handling student technical support cases via Zoom, email and phone

Provide solutions and advice on technical issues
Recognize FERPA guidelines to keep PII confidential
Maintain daily logs
Perform tasks using problem solving and critical thinking skills

Requirements

Ability to convey friendliness, warmth and acceptance to all individuals.
Ability to clearly and effectively communicate with individuals and groups.
Excellent written communication skills including spelling, grammar and punctuation.
Familiar with Microsoft Office 365, ctcLink, Canvas and email.
Ability to work independently.
Ability to maintain the highest level of confidentiality at all times.
Ability to multi-task and prioritize.
Ability to pay close attention to detail, To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required:
High school graduation or equivalent
Current Grays Harbor College Student
Basic computer competence