Support Specialist Intermediate - Information Systems End User Services

Responsible for performing moderately complex tasks remotely and in the field relating to network operations, telecom operations, electronic device operations (personal computers, printers, card readers, mobile devices, workstations on wheels), installations, and/or maintenance. Assist in identifying system/network problems at remote site and throughout the enterprise. Test, adjust, and troubleshoot equipment. Provide problem resolution. Enhance customer service by reviewing/assessing customer needs. Perform feasibility studies for small to medium-sized projects. Assist in the development of procedures and computer systems for technical service delivery support and network/device security. Create and maintain user documentation and technical documentation. Use diagramming tools and databases. Coordinate with vendors to identify and purchase hardware, software, and cabling. Mentor and assist less experienced Support Specialists.

• (a) Associate’s degree plus three additional years of related experience or
• (b) Five years total of related experience. Adheres to and exhibits our organizational core values as outlined by Penn State Health.
• Valid Driver’s license required

Pulled from the full job description

• Tuition reimbursement
• Paid parental leave
• Parental leave
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position’s responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health’s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.