IT/OT Infrastructure Operations Engineer (Senior Specialist)

We are excited to announce a fantastic opportunity for an IT/OT Infrastructure Operations Engineer/Specialist. At our company, we are committed to delivering innovative health solutions that advance the prevention and treatment of diseases in people and animals. Join our global organization focused on the reliability and robustness of our critical manufacturing environment. This role offers technology professionals an incredible opportunity to drive significant value to the business, collaborate and learn from colleagues across the globe, and enjoy the satisfaction of helping to save and improve lives.

You’ll be part of a Global Organization focused on reliability and robustness of our Company’s Critical Manufacturing Environment.

The IT/OT Infrastructure Ops Engineer is responsible for the operation, support and design of server, storage, virtualization, and endpoint platforms that underpin our manufacturing and packaging environments. The role spans traditional IT infrastructure and OT (Operational Technology) systems, ensuring they are reliable, secure, and compliant. The successful candidate will manage and support Windows and virtualized environments, industrial PCs and HMIs, backup and recovery, and core platform services while applying strong service management practices and collaborating closely with operations, engineering, IT, and quality.

The team will focus on supporting manufacturing sites OT (operational technology) and partnering closely with our Digital Manufacturing Division, Global Technology teams as well as IT Risk Management and Security to deliver and support effective and reliable technology solutions.

Responsibilities

• Support demand management, planning, implementation, and deployment of server, hosting, virtual machine, and Windows-related projects driven by business and IT initiatives
• Assess server, hosting, virtualization, and Windows-related requirements to meet site business-driven investment projects and partner with corporate infrastructure teams to deliver requirements in line with project needs
• Assess the business impact of operating system patches, firmware upgrades, server replacements, and virtual machine changes, and align with negotiated maintenance windows to ensure there is no disruption to the business
• Troubleshoot and partner with corporate infrastructure teams to resolve complex incidents related to Windows Server, virtualization platforms, hosting environments, storage connectivity, and related infrastructure services
• Manage virtual machines, templates, and the provisioning of new servers and associated infrastructure components
• Monitor server and platform performance to ensure compute, memory, storage, and virtualization capacity is sized appropriately to meet business needs
• Monitor devices and services proactively to identify and resolve issues before they disrupt service
• Monitor backup, restore, and availability services to ensure systems remain protected and recoverable
• Scope new access, configuration, or security changes when new server or hosting infrastructure is introduced into the environment
• Adhere to project management and ITIL best practices and methodologies across initiatives, system deployments, troubleshooting sessions and projects while meeting timelines, budgets, and business deliverables
• Ensure changes align with business priorities, and that new servers, virtual machines, and related services are successfully transitioned into production by following standard processes
• Drive continuous improvement initiatives to improve services, reduce issues reoccurrences with long term CAPAs, optimize processes and drive financial savings, * May require participation in an on-call rotation or off-hours work for changes and critical incidents.
• Occasional travel to manufacturing and packaging sites may be required.

Github Planning Firmware Scripting Templates Timelines CommVault Operations Management Automation Innovation Compassion Mathematics Reliability Negotiation AI Security Communication IP Addressing Change Control Virtualization Security Tools Authentications Microsoft Azure Reporting Tools Cloud Computing Computer Science Active Directory Safety Assurance Telephone Skills Virtual Machines People Management Operating Systems Quality Assurance IT Infrastructure Endpoint Security Demand Management Microsoft Copilot Project Management IT Risk Management Windows PowerShell Problem Management Service Management Backup And Restore Root Cause Analysis Business Priorities Amazon Web Services Incident Management Kerberos (Protocol) Contingent Workforce Predictive Analytics Server Administration Server Virtualization Information Technology IT Capacity Management Storage Virtualization Artificial Intelligence Availability Management Human Machine Interfaces Service Level Management Business Continuity Planning Python (Programming Language) Windows Server Virtualization Continuous Improvement Process Systems Development Life Cycle Software Development Life Cycle Information Technology Operations Troubleshooting (Problem Solving) VMware Certified Professional (VCP) Microsoft Certified Systems Engineer Corrective And Preventive Action (CAPA) Microsoft Windows Server Administration Security Assertion Markup Language (SAML) Dynamic Host Configuration Protocol (DHCP) Project Management Professional Certification, Required

• Bachelor of Science Degree (BS) in Computer Science, Computer Science Engineering, Math or related discipline
• Eight (8) years of technical operational support and service delivery experience in server, hosting, virtualization, Windows, and endpoint/security-related environments, ideally in a manufacturing environment. Within eight years, at least two or more (2+) years’ experience as a Tier 3 engineer in an enterprise-level or infrastructure operations environment
• Demonstrated hands on experience and strong working knowledge in the following areas:
• Windows Server administration and troubleshooting
• Virtualization platforms such as VMware or Hyper-V
• Active Directory, including AD DS, authentication services, Kerberos, SAML, and ADFS
• Load balancers and related application delivery technologies such as F5 and Citrix ADC
• Server monitoring and reporting tools such as or similar to ServiceONE, Glueware, or NetBrain
• DNS/DHCP/IP addressing and related infrastructure services
• Storage, backup, and restore technologies (i.e CommVault, Acronis)
• Security tools and platforms such as Trellix, Zscaler, AppControl, and Qualys
• Cloud platforms and technologies such as AWS and Azure
• Proven experience in troubleshooting and resolving complex server, virtualization, and Windows infrastructure issues
• Working knowledge of ITIL processes or similar best practices (e.g. Change, Incident, Problem Management)

Preferred

• Scripting and DevOps tools and languages (e.g. PowerShell, Python, GitHub, etc.) would be an advantage
• Experience with global IT operations following the sun support
• Previous experience working in a GxP environment would be ideal, though not mandatory
• AI & Automation:
• Experience leveraging AI-powered tools (e.g., Microsoft Copilot, Azure AI, AIOps platforms) to improve infrastructure operations, incident management, root cause analysis, automation, and service reliability.
• Familiarity with AI-driven monitoring, predictive analytics, and operational automation to enhance performance, capacity management, and issue prevention.
• Understanding of AI security, compliance, and responsible use within regulated and manufacturing environments.
• Microsoft certifications such as MCSA, MCSE, or equivalent will be an advantage
• Industry-recognized certifications such as VCP, ITIL, PMP, or security-related certifications are a very welcome plus
• Excellent communication and negotiation skills within a matrix organization
• Proven people management skills are a very welcome plus
• Ability to work under pressure with limited supervision, Availability Management, Change Controls, Cloud Technology, Demand Management, Incident Management, Information Technology (IT) Infrastructure, Information Technology Operations, IT Executive Management, IT Operation, Management System Development, Operational Technology (OT), Problem Management, Project Management, Quality Assurance (QA), Server Administration, Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Testing, Virtualization, Virtual Machines (VM), VMware, DevOps Github Planning Firmware Scripting Templates Timelines CommVault Operations Management Automation Innovation Compassion Mathematics Reliability Negotiation AI Security Communication IP Addressing Change Control Virtualization Security Tools Authentications Microsoft Azure Reporting Tools Cloud Computing Computer Science Active Directory Safety Assurance Telephone Skills Virtual Machines People Management Operating Systems Quality Assurance IT Infrastructure Endpoint Security Demand Management Microsoft Copilot Project Management IT Risk Management Windows PowerShell Problem Management Service Management Backup And Restore Root Cause Analysis Business Priorities Amazon Web Services Incident Management Kerberos (Protocol) Contingent Workforce Predictive Analytics Server Administration Server Virtualization Information Technology IT Capacity Management Storage Virtualization Artificial Intelligence Availability Management Human Machine Interfaces Service Level Management Business Continuity Planning Python (Programming Language) Windows Server Virtualization Continuous Improvement Process Systems Development Life Cycle Software Development Life Cycle Information Technology Operations Troubleshooting (Problem Solving) VMware Certified Professional (VCP) Microsoft Certified Systems Engineer Corrective And Preventive Action (CAPA) Microsoft Windows Server Administration Security Assertion Markup Language (SAML) Dynamic Host Configuration Protocol (DHCP) Project Management Professional Certification

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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The salary range for this role is $106,200.00 - $167,200.00

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.