Architect (CRM)

The Senior Architect is responsible for designing the end-to-end technical and solution architecture for the Salesforce Dynamics migration. You will translate business requirements into a robust architecture, lead technical design and decisions, validate migration approaches, guide integration and data transformation patterns, and provide technical leadership across vendor, onshore/offshore, and client engineering teams., * Define the target-state CRM solution architecture across Dynamics 365, Power Platform, Azure services, and identity/access architecture.

• Produce architecture artifacts: solution diagrams, component interfaces, sequence flows, and non-functional requirement (NFR) mappings.
• Own data model mapping from Salesforce objects/custom objects to Dynamics entities and the Power Platform.
• Define extraction, transformation, deduplication, enrichment, reconciliation, and archival strategies.
• Validate tooling choices (e.g. Microsoft Migration Toolkit, KingswaySoft, Azure Data Factory) and develop data validation and reconciliation patterns.
• Design integration patterns (real-time APIs, event-driven, batch, middleware) and sequencing for dependent systems (ERP, CPQ, marketing, support tools).
• Specify interface contracts, idempotency, error-handling, backpressure, and retry semantics.
• Ensure integration observability and monitoring approach.
• Specify environment strategy (DEV/INT/UAT/PRE-PROD/PROD), environment provisioning, and data masking approaches.
• Define CI/CD pipelines, release orchestration, infrastructure-as-code, and deployment guards for Dynamics and Azure-hosted components.
• Architect role- and attribute-based access control, field-level security, and segregation of duties for Dynamics.
• Ensure designs meet data protection, encryption, logging, audit trail, and regulatory constraints (GDPR, HIPAA where applicable).
• Define secure secret management and key rotation for integrations.
• Set performance targets and capacity planning approach; define caching, throttling, and scaling strategies.
• Design resilience and fault-tolerance for integrations and migration processes, including rollback and retry strategies.
• Define test strategy for unit, integration, performance, data reconciliation, and user acceptance testing.
• Create migration cutover architecture: incremental/federated approaches, pilot runs, dress rehearsals, and rollback plan.
• Establish architecture standards, design patterns, and coding/solution reviews.
• Act as the escalation point for technical trade-offs, prepare decision records (ADR), and support governance boards.
• Mentor solution/technical architects, lead technical workshops and vendor evaluations.
• Work with Engagement Manager, Delivery Manager, Product Owners, InfoSec, and business SMEs to align on architecture decisions and risks.
• Present architecture rationale and trade-offs to executive and technical stakeholders.

Note: Need resource who worked on CRM migration project from preferably Salesforce to dynamics 365, should have strong CRM architecture experience., * 10+ years of enterprise solution architecture or senior technical lead experience, with 5+ years in CRM architecture or large CRM transformations.

• Hands-on architecture experience with Microsoft Dynamics 365 CE (Sales, Customer Insights), Power Platform (Power Apps, Power Automate, Dataverse).
• Practical experience migrating from Salesforce to Dynamics 365 or equivalent cross-platform CRM migrations.
• Strong data architecture and migration experience: mapping, transformation, reconciliation, and tooling.
• Deep knowledge of integration patterns and middleware (APIs, Azure Integration Services, message buses).
• Proven experience with Azure services, identity platforms (Azure AD, ADFS), and cloud-native deployment patterns.
• Excellent communication skills ability to present complex technical designs to executives and hands-on teams.
• Certifications PL200, PL400, PL600, MB210, MB220, MB230, MB240 preferred, * Microsoft certifications: Dynamics 365 Architect/Functional Consultant or Power Platform certifications.
• Experience with migration tooling: Microsoft data migration toolkit, KingswaySoft, Scribe, Azure Data Factory
• Experience in regulated industries (financial services, healthcare, government) and multi-region rollouts.
• Experience with performance testing and capacity planning for CRM workloads.
• Prior experience in vendor selection and technical commercial evaluations.

Core Competencies

• Systems thinking and strong trade-off analysis.
• Clear, concise technical documentation and diagramming.
• Leadership: mentoring, technical decision-making, and stakeholder influence.
• Risk-based approach to architecture (security, availability, data integrity).
• Pragmatic approach balancing long-term architecture vision and near-term delivery constraints.