Helpdesk Technician II

The Helpdesk Technician II performs technical support for our client environments and is based out of Secur-Serv’s Network Operation Center in Omaha, NE., * Supports activities include, but are not limited to, remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration or drivers and settings on personal computing devices and printers.

• Troubleshoot and maintain servers, workstations, networking equipment and software applications.
• Provide technical support services to clients using over the phone software
• Monitoring of client system environments and functions
• Escalate appropriate technical issues in a timely manner
• Participate in the on-call rotation
• Meets all attendance requirements
• Other duties assigned

• High School Diploma or equivalent
• Minimum of 2 years of IT experience
• Mobile Phone Support
• Microsoft Windows 7 and 10
• Office 365
• Active Directory Experience
• Remote Desktop Services
• Remote Troubleshooting / Help Desk Experience
• Working with Networking Equipment
• Customer First-Focus
• Exceptional communication skills with customers and coworkers
• Valid Driver’s License
• A quick learner in a fast-paced environment
• Outgoing and Energetic with a positive attitude
• An understanding, and ability to use computers
• Ability to work both as an individual and as a team member
• Ability to multitask

PREFERRED SKILLS/EXPERIENCE

• Light Serve experience

PHYSICAL/MENTAL REQUIREMENTS

• Sit Frequently at a desk
• Frequent fine hand and finger movements (keyboard, writing, mouse movement)
• Continual close visual acuity for reading
• Hear and speak to communicate effectively within and outside of company
• May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
• Mental Requirements - must be able to consistently:
• Learn new tasks
• Remember processes
• Maintain focus
• Complete tasks independently
• Make timely decisions in the context of a workflow
• Ability to communicate effectively
• Able to adhere to process protocol in a timely manner
• Able to adhere to process protocol in a timely manner

Pulled from the full job description Tuition reimbursement Health insurance 401(k) matching Vision insurance Health savings account Dental insurance Life insurance, Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage.
• Plan for your future with Secur-Serv’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan.
• Participate in our wellness program to improve your health and earn a discount on your health insurance premiums.
• Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.

Secur-Serv is headquartered in Omaha, NE, and able to service our customers throughout the continental United States and Canada.