IT Service Analyst I

Withum is seeking a Service Technician to support the IT Team in our Lincolnshire, IL office. Under supervision of the Senior IT Services Manager, the Service Technician provides first and second level hardware, software, and networking support. Supported by IT team members and management in other Withum offices, this individual is accountable for providing outstanding customer service and technical support to staff throughout the Firm and their local office.

Withum’s brand is a reflection of our people, our culture and our strength. Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, whose mission is to help our clients grow and thrive - to be in a position of strength. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.

How you’ll spend your time:

• Monitoring the incident management system
• Acknowledging support requests in a timely manner
• Documenting, tracking, and resolving issues within published service level agreements
• Effectively communicating support efforts and resolutions
• Providing 1st and 2nd level hardware, software, and networking support for their local office
• Delivering remote support to users throughout the Firm via phone, email, chat or our remote support platform
• Acting as an onsite representative for technology initiatives
• Assisting management in proactively meeting the technology needs of the office by keeping IT management abreast of issues and activities
• Working closely with members of the IT team to ensure successful completion of technology projects throughout the Firm
• Other responsibilities may be assigned as needed

• Experience supporting end-users in a Microsoft environment
• 3+ years of experience
• Associates degree in an IT related field or combination of education and technical training required
• Windows 10, CompTIA A+, or CompTIA Network+ certification preferred
• Experience troubleshooting computer and mobile device hardware
• Understanding of networking fundamentals
• Self-motivated and dedicated to continual personal and professional improvement
• Strong verbal and written communication skills are imperative for documentation and the translation of technical subjects to non-technical staff
• Flexibility to adapt quickly to change within the Firm and within the accounting industry
• Must be able to work extended hours when required
• Ability to lift up to 50lbs
• Experience working in a public accounting, or other professional services, firm a plus
• Willingness to travel to remote offices as needed
• Regional travel as needed

The compensation for this position is $65,000-$70,000. In addition to the base compensation, Withum offers a competitive benefits package and bonus program (for eligible roles) based on individual and firm performance. Final offer amounts are based on multiple factors such as the specific role, hiring location, as well as the individual’s skills, experience and qualifications. For additional information on our benefits, visit our website at https://www.withum.com/careers/.