Collision Technology Specialist

The Collision Support Specialist is responsible for the overall technician skill development and coordination of all I-CAR and Industry training. In this role, focus is on the coordination of equipment support and training, aligning with the execution of company initiatives. Simultaneously, collaborating with Operations, to increase company quality, efficiencies and profitability. These goals will be accomplished through reduced rework, and increased technician and facility performance. With coordination from the Director of Collision Technology, teammates will develop and enhance skills that will be leveraged to support revenue generation and cost reductions.

• Improve and Sustain Overall Repair Quality: Collaborate with the Quality Assurance team to ensure repairs meet Crash Champions standards
• User-Generated Audits: To identify underlying causes of poor quality/performance
• Work with Shop Teammates: To enhance skills that leverage existing assets to increase the organization’s quality, efficiency and profitability.
• Conduct Teammate Development: Focus on outlining equipment operation, best practices, safety, and maintenance; Manage all I-CAR and OEM skill development and training requirement compliance.
• Address Skill or Facility/Equipment Based Concerns: Address concerns with the goal of improving downstream quality
• Ensure Readiness Related to New Company Initiatives: Implement product/equipment launches, streamlining on-site implementation; Ensure that locations are preparing for emerging technology, equipment requirements, and technical repair data.
• Support Facilities Team: Proactively troubleshoot and support vendors through Service Channel tickets.

• Teamwork - Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting teammates.
• Accountability - Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for improvement.
• Results Driven - Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted goals.
• Sound Judgment - Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely resolution.
• Customer Focus - Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and needs.

Specialized Competencies:

• Analytical Mindset - Ability to analyze data to identify trends and opportunities to improve organizational performance.
• Time Management - Ability to analyze workload, assign priorities and maintain focus on tasks at hand in order to efficiently get work done.
• Attention to Detail - Ability to process detailed information effectively, consistently and quickly; Ability to catch and fix minor errors quickly
• Presentation Skills - Ability to impart key knowledge and information through presentations to both large and small groups and organizations

• Strong Written and Verbal Communication - Ability to provide clear, concise information in writing, via phone or in-person

• In depth knowledge of collision repair principles, techniques, and procedures
• Prior experience working in the Auto/Collision Repair industry
• Ability to coach others
• Proficient in Microsoft Office
• Proficient in multiple virtual platforms, Microsoft Teams/Lifesize/PowerBI/Mobile Apps
• Ability to build partnerships and work collaboratively with others to meet shared objectives