Systems Administrator II

PURPOSE: The purpose of the Systems Administrator II is to ensure uptime, performance, and security of computer systems primarily focused on servers, switches, routers, firewalls, and data solutions for Associates of Cape Cod, Inc., * Perform installation, configuration, qualification, maintenance and troubleshooting of information systems, applications and related hardware and firmware

• Provide technical support for both hardware and software issues to end-users
• Review system logs to proactively mitigate issues and maintain security
• Maintain systems documentation
• Assist in periodic performance/metric reporting
• Provide basic training to end-users in operation of equipment and applications
• Provide on-call/after-hours support for critical computerized systems, potential weeknights, weekends and or holiday coverage
• Author and maintain information technology company-wide policies
• Manage and verify backup infrastructure and restoration of data
• Maintain, implement, and test disaster recovery and business continuity runbooks
• Assist leading and managing IT projects to support various business functions
• Provide guidance to less experienced team members
• This position requires travel between our East Falmouth, MA and Mansfield, MA facilities, * Keeps information organized and accessible, maintains efficient workspace, manages time well
• Manages workload, works efficiently, meets goals and objectives
• Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services; compliant with quality system requirements
• Strives to understand contributing factors, works to resolve complex situations
• Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks
• Defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement
• Accountable to team, works to meet established deliverables, appreciates view of team members, respectful
• Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity
• Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback
• Effectively communicates up and down the chain of command
• Looks for opportunities to increase knowledge, works to increase responsibility, and strives to achieve personal goals
• Meets deadlines, establishes appropriate priority, and gets the job done in a timely manner

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * In-depth knowledge of Microsoft operating systems (Windows 11 & Server 2008-2025)

• In-depth knowledge in Microsoft Server applications including IIS, Exchange and SQL
• In-depth knowledge of Active Directory and Group Policies
• In-depth understanding of computer networking concepts, protocols and services
• In-depth knowledge of batch or PowerShell scripting
• In-depth knowledge of cloud computing platforms (Azure/AWS preferred)
• In-depth knowledge of virtualization solutions (VMware ESXi, Hyper-V, and Xen preferred)
• Experience in Office 365
• Experience with Microsoft Intune
• Experience in administering Unix/Linux operating systems
• Experience in administering Oracle database solutions
• Knowledge of project management best practices and methodologies
• Ability to research and solve complex technical issues
• Detail-oriented and excellent organizational skills
• Ability to effectively communicate and explain detailed and/or complicated technical issues in terms that benefit users and help resolve problems and issues
• Ability to manage multiple projects and ensure deadlines are met
• Ability to follow rules, regulations and guidance required in FDA and ISO regulated environments, * Any current technology certification (A+, Network+, Security+, MCTS, MSCA, ITIL etc.)
• Information Technology Service Management tool set experience
• SOX, 21 CFR Part 11, GDPR, GxP and/or HIPAA experience, * A minimum of a Bachelor?s degree preferably, but not required in computer science or a related field or an equivalent combination of experience and/or education required
• Five or more years related experience in systems administrator, hardware maintenance such as configuring, installing and troubleshooting servers, workstations, and network related equipment
• Biotechnology, life science, pharmaceutical or healthcare industry experience is preferred

GENERAL COMPETENCIES:

• Excellent communication and listening skills
• Works well with internal and external customers, promotes a positive image of the company, and strives to solve issues raised by customers
• Excellent time management, planning and forward-thinking skills
• Able to reach fact-based decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions
• Self-motivated and a professional attitude
• Meets deadlines, works independently, maintains focus, punctual, good attendance record
• Honest, accountable, maintains confidentiality
• Takes action, seeks new opportunities, and strives to see projects to completion within the job description boundaries

Pulled from the full job description

• Referral program
• Professional development assistance
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching, Frequently sit and stand, occasionally walk. Frequently use hands to handle or feel. Frequently reach with hands or arms. Occasionally Lift 1-50 lbs. 1-33% of the time. Carry 1-20 lbs. 1-33% of the time. Moderate noise level is typical for the work environment of this job.

SALARY: $88,000-$110,000 a year

PAY RANGE DETAILS

The pay range listed on each job posting at acc represents the anticipated compensation range for new hires. Actual compensation will be determined based on several factors, including the candidate?s work history, experience, skills, and education. This range does not include the value of the total benefits package (if applicable), which includes, among other benefits, healthcare, dental, vision, and retirement benefits. Annual salaries are based on full-time employment., * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance