Operational Data Analyst

data visualization Communication & Collaboration data governance reporting tools itsm Written and verbal communications skills data validation Lucid chart jira

• The automation environment is a combination of a proprietary collection of applications, Jira, Smartsheet (being deprecated), Remedy and Excel documented in Lucidchart, PowerPoint and/or Word. Easily accessible and understandable products such as status dashboards, data integrations, workflows, delivery metrics, customer satisfaction reporting and efficacy reports for both near-real-time and trending-over-time intervals are the end goal.

• Operate automated report dissemination and notifications.
• Troubleshoot and escalate issues related to process and technology.
• Establishment of an effective feedback plan for the tools and processes used by the team.
• Visualize and document the execution of complex business processes.
• Perform data collection, analysis, and validation.
• Respond to data inquiries from various groups within an organization.
• Documents reporting requirements and processes and validates data components as required., * Assist the team in the collection, processing and distribution of the data, information and knowledge necessary to coordinate service deployment into the company’s private and public cloud infrastructure.
• Use analytical skills to turn data into information and information into knowledge is fundamental to this position.
• Support the team in the design and implementation of process improvements and introduction/operation of automated metrics generation.

Do you have experience in Smartsheet?, * 8+ years of IT project-based team experience.

• 5+ years of experience working with enterprise-level projects. Cable industry experience preferred.
• Experience in data mastering tasks such as source identification, data collection, data transformation, normalization, rule administration, error detection and correction, data consolidation, data storage, data distribution, data classification, taxonomy services, data enrichment, hierarchy management, business semantics management and data governance.
• Experience with Jira and Remedy (or comparable) required. JQL experience is preferred.
• Experience with Confluence, creating pages & content preferred.
• Experience with Smartsheet, Lucid chart and Excel.
• Demonstrated experience in creating informative and consumable metrics communication content.
• Demonstrated process documentation skills such as flow charts, swim lane diagrams, sequence diagrams and data flow diagrams.
• Attention to detail.
• Obsession with achieving and maintaining clean and accurate data.
• Continuously seeks opportunities to improve features, performance, and usability of the metrics generation/distribution system and processes used by the team.
• Strong logical and analytic skills.
• Ability to work effectively in a matrixed environment and deal effectively with ambiguity.
• Exceptional people skills. Comfortable driving, coaching and working with a diverse group of people and serve as arbitrator when conflicts arise.
• Excellent written and verbal communication skills., * Data analysis, Smartsheet, Lucidchart, JIRA, data transformation, normalization, Data visualization

Pulled from the full job description

• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance, The pay range that the employer in good faith reasonably expects to pay for this position is $32.36/hour - $50.56/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.