Telephony Engineer

Job Cloud Inc.

South San Francisco, CA, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

8 years minimum

Compensation

$83,200.0 - $93,600.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

VoIP Information Technology

Requirements

Do you have experience in VoIP?, Do you have a Bachelor’s degree?, We are looking for a skilled Telephony Engineer to support and manage enterprise telephony and unified communication environments. The role involves handling voice infrastructure, troubleshooting telephony-related issues, managing call routing configurations, and ensuring seamless communication services across the organisation.

The ideal candidate should have experience with VoIP technologies, SIP protocols, call center platforms, Microsoft Teams Phone, PBX systems, and telecom troubleshooting. The engineer will collaborate with infrastructure, networking, and service desk teams to maintain reliable and secure communication operations.

Experience & Background Requirements:

Bachelor’s degree in Information Technology, Computer Science, or related technical disciplines.

8+ years supporting enterprise telephony and unified communication infrastructure environments professionally.

Hands-on experience managing VoIP, PBX, and enterprise communication technology platforms extensively.

Familiarity with Microsoft Teams Calling and telecom carrier coordination operational activities preferred.

Exposure to call center technologies and enterprise voice support operations advantageous professionally.

Strong customer handling and technical troubleshooting capabilities within enterprise support environments demonstrated.environments.