Technical Support Specialist

As a Technical Support Specialist here at Honeywell, you will be supporting our Onity hospitality and commercial products. In this customer-facing role, you’ll provide technical assistance to a global customer base, troubleshoot electronic and networked systems, and deliver exceptional service.

This position is ideal for someone who enjoys solving technical problems, working directly with customers, and supporting innovative hospitality technologies in a fast-paced support environment.

You will report directly to our Technical Support Supervisor , and you’ll work out of our Salem, OR or Royalton, OH location on a remote work schedule.

In this role, you will impact our customers by providing timely and effective technical facilitate, troubleshooting issues, and offering solutions to ensure their satisfaction. Your attention to detail and ability to communicate technical information clearly will be essential in resolving customer inquiries and maintaining strong relationships., + Provide technical support via phone and email.

• Troubleshoot hardware, software, and system-level issues for hospitality products

• Assist customers and administrators with product operation and configuration

• Read and interpret wiring diagrams, including AC/DC conversion and grounding

• De-escalate customer concerns with professionalism and empathy

• Accurately document cases, determine resolution, and process replacement orders

• At least?1 year of experience in Technical Support, Help Desk, or Call Center environments

• Knowledge of?IP networking concepts

• Strong PC skills (Windows 7-11; DOS/XP familiarity a plus)

• Ability to clearly explain technical concepts to non-technical users

• Strong listening, documentation, and problem-solving skills

• Willingness to work flexible shifts, including evenings or weekends as needed

• High School Diploma or Equivalent

PHYSICAL REQUIREMENTS

• Ability to sit or stand for an 8-hour workday

• Ability to communicate by phone and in person

• Typing speed of?35 WPM or higher

WE VALUE

• Experience setting up or supporting hardware and software systems

• Background supporting hospitality, access control, or electronic security products

In addition to a competitive salary, leading-edge work, and developin