Commercial Implementation Specialist II

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

If you are interested and qualified for this role, we invite you to apply.

The Business Implementation Specialist is responsible for effectively implementing and providing maintenance on all aspects of the products assigned to Treasury Management which include but are not limited to: Lock Box Services, Positive Pay, Deposit Express, ACH Origination, Reporting, Account Analysis, Cash Vault, Sweep Accounts, and Commercial Online Banking. Assess hard charges as applicable for non-analyzed accounts. Provide internal phone support to Branch Sales staff, Treasury Management Officers, and Sales Support staff as needed. Compose and update documentation and training material for Business Clients and Employees. Support all department owned applications, including for purposes of Release, DR, system upgrades, and special projects.

Essential Functions/Responsibilities

• Ability to handle the most complex tasks to support the Commercial Implementation group. Highest skill set; may be considered subject matter expert and/or “go to” person in the department. Responsible for more complex setups.
• Works to ensure consistent and accurate implementation of business services, systems and products. Implementation to include document fulfillment (client facing documentation including, but not limited to signature documents, various agreements, and online banking setups).
• Ensures that all customer paperwork is accurately transmitted to core operating system and that standard operating procedures are followed including providing quality reviews for other Commercial Implementation Specialists’ implementations and Sales Support staff’s documentation submissions.
• Strong leadership skills; ability to manage work flow and delegate as appropriate. Ability
• Responsible for training of new associates.
• Responsible for ongoing training of associates.
• Responsible for the setup, documentation, and monitoring of Commercial Sweep Accounts and Commercial Web Pay
• Provides telephone and email support for stated business products to Sales Staff and Branch Employees.
• Monitors overall product for maximum efficiency and effectiveness.
• Admin Duties (i.e. escalation of issues, query writing, reporting)
• Level 3 Issue research and resolution
• Balancing & reconciliation of accounts
• May be asked to participate in special projects (i.e. conversion, release, disaster recovery, system upgrades)
• Participates in acquisitions conversions or de-conversions as assigned.
• Other duties as assigned

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job, * Occasionally lifts and carries up to 50 lbs.

• Occasionally stands and walks.
• Frequently sits.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

• 5 years minimum Prior Banking Operations / Banking Center or Teller experience
• 5 years minimum customer service experience, including client issue resolution
• High School Diploma or equivalent
• Advanced knowledge of appropriate banking software (i.e. Jack Henry)
• Intermediate to Advanced knowledge of Word & Excel
• Advanced knowledge of Treasury Management products and services

Preferred Knowledge and Skills

Level of Complexity and Scope

• Intermediate to advanced tasks.

Degree of Independence and Decision-Making

• Must be self-motivated and ability to work independently.

We have relevant, thoughtful benefits and programs that support every aspect of our associates’ holistic wellbeing. Please review our Benefits Guide.