Senior Site Reliability Engineer

The Senior GCP Site Reliability Engineer acts as an advanced senior individual contributor responsible for designing, implementing, and maturing reliability engineering capabilities. The role focuses on complex technical problem solving, reliability architecture, automation strategy, observability maturity, platform resiliency, and operational excellence. The ideal candidate can operate across both strategy and execution: defining patterns, building automation, mentoring engineers, resolving hard platform issues, and driving long-term reliability improvements., * Serve as a senior technical authority for GCP platform reliability, resiliency, observability, automation, and production readiness

• Design and implement advanced reliability patterns for Azure landing zones, private networking, DNS, firewalls, regional resiliency, service health checks, and workload onboarding
• Lead complex platform reliability initiatives such as secondary-region readiness, egress/ingress observability, private DNS resolver monitoring, GenAI platform health checks, and enterprise dashboard automation
• Define and mature SLIs, SLOs, reliability indicators, alerting standards, and service health reporting for Azure platform services
• Develop reusable Terraform modules, automation frameworks, and CI/CD patterns that improve consistency, compliance, and operational quality
• Drive observability improvements using Log Analytics, Dynatrace, Resource Graph, dashboards, and enterprise monitoring tools
• Identify systemic reliability risks and translate them into engineering roadmaps, remediation plans, automation opportunities, and operational controls
• Lead deep technical investigations for major incidents, recurring problems, platform defects, or service degradation events
• Partner with security and governance teams to integrate IAM, policy-as-code, vulnerability remediation, control validation, and audit readiness into Azure platform operations
• Provide technical design input for new Azure services and workloads to ensure operational readiness before production adoption
• Mentor SRE engineers and raise the technical bar for automation, troubleshooting, documentation, resiliency design, and production support
• Create executive-ready technical summaries, reliability narratives, and recommendations for leadership review
• Establish reusable standards for runbooks, dashboards, health checks, problem records, post-incident reviews, and production-readiness gates
• Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention
• Develops software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability
• Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility
• Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and ‘noise’, and reduces manual support effort and/or improves system reliability
• Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs
• Engages as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem management investigations
• Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support, Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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• 4+ years of experience in cloud infrastructure engineering, platform engineering, or cloud operations, with exposure to Google Cloud Platform (GCP)
• Strong hands-on experience with Infrastructure as Code (IaC), including practical use of Terraform or Terraform Enterprise for infrastructure provisioning
• Solid understanding of software engineering fundamentals, including version control, code quality, and basic testing practices for infrastructure code
• Experience developing and maintaining Terraform modules and infrastructure configurations to support automated cloud environments
• Familiarity with CI/CD pipelines for infrastructure deployment, including automated build, test, and release processes
• Working knowledge of DevSecOps practices, including integrating security and compliance checks into automated workflows
• Good understanding of GCP services and cloud architecture fundamentals, including networking (VPCs, IAM, load balancing)
• Exposure to policy-as-code, governance, and compliance requirements in enterprise environments
• Experience supporting automation and standardization efforts to improve consistency and efficiency in cloud deployments
• Understanding of monitoring, logging, and observability tools to support system reliability and performance
• Hands-on experience with incident response, troubleshooting, and root cause analysis in cloud or distributed systems

Desired Qualifications:

• Ability to collaborate effectively with engineering, architecture, and security teams to support reliable and secure platform operations
• Strong problem-solving and analytical skills, with the ability to diagnose and resolve infrastructure issues
• Effective communication skills, with the ability to work within cross-functional teams and document technical solutions clearly
• Interest in learning and applying emerging technologies and automation techniques (including AI/ML where applicable) to improve platform reliability

Skills:

• Architecture
• Collaboration
• Innovative Thinking
• Result Orientation
• Solution Design
• Adaptability
• Analytical Thinking
• Influence
• Stakeholder Management
• Technical Strategy Development

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