Help Desk Technician

and other duties as necessary.

• Ability to lift up to fifty (50) lbs.

General Responsibilities:

• Provide entry-level technical support to students and staff across Ida Public Schools.
• Provide first level contact for basic user account, hardware, software, networking issues,

cloud services, such as Office 365 and Google Workplace, issues and questions.

• Process help desk phone calls and tickets, communicate updates to technology staff and users.
• Assist with inventory, maintenance, and deploying of Windows, Chromebooks, and tablet

devices.

• Assist with warranty submissions and returns to expedite downtime on products or services.
• Provide support to staff with daily tasks of maintaining the operational status of computers,

network, printers, and other technology related equipment in supporting the network.

• Assist in the installation and configuration of technology equipment, such as telephones,

servers, computers, printers, scanners, monitors, and peripherals.

• Assist in the planning, design, documentation, testing, support, and evaluation of new and

existing hardware and software.

• Assists staff and students with Student Information System.
• Assists with the administration of the District Website.
• Assists with staff training and creating information instruction/training guides.
• Assists in making recommendations on technology additions or changes.
• Regular, predictable in-person attendance.
• Adhere to guidelines and policies.
• Assume other duties as assigned., NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Report to, Application, cover letter, resume and supporting credential files should be completed and submitted on the Ida Schools website, https://idaschools.org Employment Opportunities Link, AppliTrack. Faxed, emailed or mailed applications will not be accepted. Upon hire, employees of the Ida Public School District are fingerprinted for a Michigan and FBI criminal history check. The processing fee is the responsibility of the applicant. Application submissions will be accepted until filled.

• Associate degree or equivalent combination of significant education, training, certifications, and experience.

• Experience as PC technician, preferred.
• Experience in a K-12 or educational setting preferred.
• Experience in troubleshooting, implementing, and repairing hardware and software.
• Effective oral and written communication.
• Ability to relate well with people and provide good customer service in person and over the

phone.

• Successful technology related work experience and specialist computer courses and training.
• Google and Office 365 support experience desired.
• Ability to effectively manage time and priorities.
• Willingness to adjust hours within reason and be available for meetings, activities, training

Pulled from the full job description Health insurance Paid time off, $16.00 to $20.00 per hour (based on experience and skill level); position includes health benefits approximately 60 days after date of hire and paid time off benefits after 90 day probation period.

Schedule:

Full-time position available immediately; 8 hours/day, year-round; 90-day probationary period