Senior Business Intelligence Specialist

• Utilize SQL, SAS (Guide, Miner), ESRI, and other analytics tools for data extraction, cleansing, manipulation, analysis, and modeling.
• Develop and maintain automated reports and dashboards on roadside assistance trends, including volume, cost, service performance, and KPIs.
• Perform advanced data aggregation, mining, and statistical analysis to identify trends, build cost/usage models, and generate actionable insights.
• Support financial and operational analysis of roadside assistance programs, including vendor performance, cost efficiency, and liability trends.
• Identify and recommend emerging technologies to improve data analytics, reporting efficiency, and business intelligence capabilities.
• Design and deliver spatial and density mapping analyses using GIS tools to support operational strategy and decision-making.
• Analyze and resolve payment processing and system issues (D2000/D3, CPMS/D3 Back Office, and future platforms).
• Administer contractor and payment data, including rate updates, tax information, 1099 preparation, and bonus/incentive calculations.
• Coordinate data collection and reporting for external survey programs and quality standards with internal and external partners.
• Prepare executive-level presentations and reporting materials to support strategic decision-making.
• Collaborate across internal teams, vendors, and external partners to share insights, improve processes, and enhance service delivery.
• Lead reporting sessions and serve as a subject matter expert for analytics and process improvements.
• Drive process improvement initiatives to reduce errors, improve efficiency, and shorten cycle times.
• Perform additional duties as assigned.

Do you have experience in Team leadership?, Do you have a Master’s degree?, * Bachelor’s degree in Data Science, Economics, Mathematics, or related field required; Master’s degree in Data Science, Data Analytics, Predictive Analytics, or related field preferred. Equivalent education, experience, and certifications may be considered.

• Possess or quickly develop strong knowledge of Roadside Assistance and Automotive Services business preferred.
• Familiarity with relational databases such as Oracle and Microsoft SQL required.
• Ability to translate complex analytical findings into clear, actionable insights for non-technical stakeholders.
• Possess or quickly develop working knowledge of AAA Club Alliance systems (D2000/D3, CPMS/D3 Back Office), as well as enterprise platforms including the General Ledger, Accounts Payable system, Enterprise Data Warehouse (EDW), and Membership systems.
• Proficient in Microsoft Office Suite, including Excel, PowerPoint, and Word.
• Experience with SharePoint preferred.
• Strong oral and written communication skills with the ability to interpret and respond to end-user needs.
• Proficiency in SQL query environments and direct SQL execution.
• Experience with analytical and data tools such as SAS (Base SAS, SAS Guide, SAS Modeler) and ESRI GIS tools preferred; relevant certifications (e.g., MCTS) a plus.
• Ability to communicate effectively and influence senior leadership and key stakeholders.
• Proven ability to lead projects, manage competing priorities, and coordinate team workloads.

Pulled from the full job description

• Tuition reimbursement
• Paid parental leave
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, The position follows a hybrid schedule with on-site work Tuesday through Thursday in Wilmington, DE.

At AAA, your success is our success. What we can offer you:

• The starting base compensation for this position is $80,005 to $118,921. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

• Annual Bonus + Annual Merit Increase Eligibility
• Hybrid or work-from-home schedule available
• Health & Life Insurance
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability, Full time Associates are offered a comprehensive benefits package that includes:
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information