IT Specialist - Army Marksmanship Unit (AMU)

• Provide daily desktop support for Windows systems and peripherals across 140+ computer systems supporting the Army Marksmanship Unit (AMU), keeping equipment performing reliably in a global operating environment.
• Perform hardware troubleshooting and repair for desktops, laptops, printers, and accessories, including complex target systems, so AMU teams can train ahead of competitive shooting matches.
• Provision and set up new devices, including standard system builds, hardware/software configuration, and computer imaging using PXE (network) and USB deployment methods.
• Install, update, and provide user support for software applications, resolving application and configuration issues.
• Configure and support mobile devices, including email and security setup.
• Manage user accounts across GOTS and COTS applications and systems, including account creation, modification, and deactivation.
• Enter, document, track, and resolve trouble tickets through Army ticketing systems, create and maintain related knowledge articles, and meet first-contact and 72-hour resolution timeliness standards.
• Coordinate hardware lifecycle replacement and equipment turn-in in support of asset accountability and technology refresh planning.
• Provide user support and basic training on IT best practices to promote secure and efficient system use.
• Complete and maintain required DoD IA/cybersecurity training and ATCTS registration in accordance with DoDD 8570.01-M and AR 25-2., Job Description: The IT Support Specialist will provide technical support to end-users via telephone, in person, and through an IT Support ticketing system. This role is the firs…
• 5 days ago, Responsibilities Help Desk Specialist Provides support to users in resolving problems using help desk center tools including Remedy, MECM, VMWare, ESXi and NetApp ONTAP. Suppor…
• 5 days ago

Security Clearance: Must possess and maintain an active DoD Secret security clearance. A favorable National Agency Check with Local Agency and Credit Check (NACLC/SF-86) supporting IT-II access is required for Common Access Card (CAC) issuance and network access. Certifications: Must possess Security+ CE or another DoD 8570.01-M / 8140 IAT Level II baseline certification, or obtain one within 30 days of starting employment., * 1 3 years of hands-on IT support experience, including desktop support, hardware troubleshooting, and system imaging.

• Demonstrated experience with Windows operating systems, imaging tools (PXE and USB deployment), and structured troubleshooting workflows.
• Must register in the Army Training Certification Tracking System (ATCTS) and complete DoD Information Assurance Awareness training prior to system access and annually thereafter, in accordance with DoDD 8570.01-M and AR 25-2.
• Preferred: Experience supporting military or government IT environments.
• Preferred: Familiarity with Army systems, GOTS/COTS applications, and DoD compliance requirements (AR 25-1, AR 25-2).
• Preferred: Working knowledge of networking fundamentals, Active Directory, and Group Policy.
• Minimum Citizenship Status Requirements: US Citizen

• Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
• Time to Recharge: Generous paid time off to relax and rejuvenate.
• Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
• Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.
• Recognition & Growth: The FedTec Applause program rewards outstanding contributions, while our Learning & Development programs support your career growth.
• Fitness & Wellness: The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions, company fitness challenges, and ongoing wellness support.

Visit to learn more about who we are and where you can make an impact! Commitment to Non-Discrimination As an Equal Opportunity Employer, we consider all qualified applicants without regard to disability, protected veteran status, or any other status protected by law. We are committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions. If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today! No Agencies Please