Forward Deployed Engineer

• Validate that the output is correct and genuinely useful. You don’t hand off until you’re confident the system performs as expected under production conditions.
• Prepare the site and coordinate go-live, making sure the technical environment is ready before day one.

Key point:

This is the core of the role. You are the technical person on the ground. The implementation goes live because you made it work.

1. End-to-end implementation ownership

• Own the full implementation lifecycle: from initial scoping and site preparation to go-live and post-launch stability. You’re accountable for the outcome, not just your slice of it.
• Align timelines and expectations with the customer and your Implementation Manager. You flag risks early, communicate clearly and keep things on track without needing to be managed.
• Train operators and supervisors on how to use the system effectively. You stay close until they’re genuinely confident. Not just technically briefed.
• Work directly with customer teams on the floor. You can have the right conversation with a production manager just as easily as with a technical contact. Both matter.

Key point:

You own the implementation, not just a part of it. That means the technical work, the customer relationship during delivery and the outcome., * Be the first to respond when something goes wrong after go-live. You reproduce the issue, diagnose it and fix it yourself. You don’t ticket it and wait.

• Gather and structure diagnostic information when an issue is beyond your scope, and hand it off as a clear, well-scoped brief. The quality of that handoff is part of the job.

• Spot patterns across implementations: which configurations keep causing friction, which customer questions reveal a gap in the product and which workarounds you keep applying. You feed those observations back in a way that’s actually useful: specific, grounded and actionable., * Implementations go live on time and the system performs as expected from day one

• Customers are actively using the system and getting real value from it after go-live

• Issues after go-live get resolved quickly and thoroughly by you, without escalating every problem

• Your configuration approach gets more reliable and efficient with each implementation

• The feedback you bring from the field is specific, grounded and actually changes how the team thinks about the product

Do you have experience in Python?, Do you have a Bachelor’s degree?, * Python proficiency: it’s our primary language and you’ll be writing it in the field, not just reading it

• A solid technical foundation: computer science, software engineering or an equivalent background where you’ve built and debugged real systems
• Working knowledge of AI: you understand how AI systems behave in practice and can apply that understanding when configuring and troubleshooting in the field
• Prior client-facing experience: you’ve worked directly with customers before and know how to hold that relationship while staying focused on delivery, * Technical ownership, end to end: You don’t stop at “it works in the lab.” You stay until it works in production, under real conditions, for the people who have to use it every day.
• Comfortable in the field: Industrial environments don’t faze you. You can switch between a technical deep-dive and a conversation with a floor manager without missing a beat.
• Sharp communicator, low noise: You say what needs to be said: clearly, early and without drama. When something’s off, you flag it. When it’s fixed, you close the loop., * Hands-on experience with computer vision or other applied AI systems
• Experience at a startup or scale-up where things move fast and you’ve had to adapt
• Background in industrial, manufacturing or food production environments