AVP, Technology Platforms & Operations

Pacific Life’s Workforce Benefits division is a growth engine for the enterprise-operating with the speed of a startup and the rigor of a Fortune class financial services organization. In this influential leadership role, you will champion the seamless delivery of technology platform services that support Pacific Life’s Workforce Benefits division. Your expertise in service delivery will ensure that our platforms consistently perform at a high level-maintaining stability, security, and scalability while supporting ongoing innovation. As the steward of operational excellence, you will drive initiatives that enhance reliability and efficiency, positioning the organization for continued rapid growth and success., As the business continues to scale, we are seeking an Assistant Vice President (AVP), Technology Platforms & Operations accountable for the reliability, resilience, and day-to-day operational excellence of the Workforce Benefits technology platform services. This role owns the “run” dimension of the operating model-ensuring platforms are stable, secure, scalable, and costeffective while enabling rapid product innovation.

This AVP leads platform services, infrastructure, DevOps, incident and service management, DR/BCP, and operational readiness across the technology footprint, partnering deeply with enterprise infrastructure, engineering excellence/SRE, service management, and risk functions. The role reports to the WBD CIO and operates as a critical stabilizing force as the business scales.

This role requires being on-site in Newport Beach, CA (preference) or Charlotte, NC.

Core Accountabilities

• Ensure availability, performance, and resilience of all WBD platforms
• Own incident management, service management, DR/BCP, and operational readiness
• Lead platform modernization, operational automation, and costtorun optimization
• Establish strong operational metrics, governance, and transparency
• Build a durable platform talent and leadership bench, Platform Operations & Reliability
• Own daytoday operational health of core business platforms, infrastructure, and shared services.
• Ensure platforms meet enterprise standards for availability, security, compliance, and recoverability.
• Lead incident response, root cause analysis, and systemic remediation.

Service Management & Operational Governance

• Establish mature service management practices including change control, release readiness, and operational metrics.
• Partner with Enterprise Service Management (e.g., change board, incident management) to ensure alignment and compliance.
• Drive consistent reporting on uptime, incidents, DR posture, and operational risk.

DevOps, Infrastructure & Scale

• Lead DevOps, infrastructure, and platform engineering capabilities to improve automation, observability, and scalability.
• Partner with Product Engineering to ensure platforms enable-not constrain-delivery velocity.
• Optimize costtorun while maintaining reliability and growth readiness.

Enterprise & Business Partnership

• Act as the primary interface to enterprise infrastructure, platform teams, and engineering excellence for SRE.
• Partner with operational leaders to align technology operations with business needs and service expectations.
• Proactively surface operational risks and capacity constraints to executive leadership.

Talent & Leadership

• Build and develop platform engineering, operations, and reliability leaders.
• Clarify role ownership across platform and service teams to reduce noise and escalation.
• Foster a culture of operational excellence, accountability, and continuous improvement.

• 12+ years of experience leading enterprise platform operations, infrastructure, or SRE functions.
• Proven track record operating largescale, cloudbased platforms in regulated environments.
• Proven success leading teams at scale in a highly regulated industry and complex matrixed organization.
• Strong understanding of service management, DR/BCP, DevOps, and operational risk.
• Executivelevel communication skills and calm, decisive leadership under pressure.

Pacific Life life insurance, parental leave, paid time off, 401(k) United States, North Carolina, Charlotte Jul 07, 2026, The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.