Technical Services Specialist

The Technical Service Specialist serves as a key liaison between customers, sales, and operations to ensure the safe, compliant, and efficient handling of hazardous and non-hazardous waste streams. This position combines customer support expertise with technical knowledge of waste management, regulatory compliance, and disposal processes.

The Technical Service Specialist supports the Sales team in growing and retaining business by providing accurate technical guidance, resolving customer issues, and ensuring waste profiles, manifests, and documentation are completed correctly and on time. They are expected to upsell their sales managers book of business through relationship building with their sales managers customer base.

Responsibilities

The duties may include, but are not limited to, the following:

• Serve as the primary point of contact for customers and sales managers regarding waste disposal inquiries, pricing requests, and service coordination.
• Assist Sales in managing and expanding their book of business through proactive communication, follow-up, and customer relationship management.
• Develop a strong understanding of each customer’s waste streams, operations, and service needs to identify opportunities for improved service or new offerings.
• Coordinate new customer onboarding, including profile creation, documentation review, and approval.
• Review and interpret laboratory analysis, SDSs, and other waste characterization documents to ensure proper classification and disposal methods.
• Prepare and submit waste profiles for approval in accordance with facility acceptance criteria and regulatory standards.
• Ensure all waste streams are managed in compliance with federal, state, and local regulations (EPA, DOT, RCRA, TSCA).
• Provide guidance to customers on container types, labeling, transportation, and documentation requirements.
• Work closely with internal departments (Operations, Logistics, Billing, Compliance) to ensure timely and accurate waste pickup, transportation, and disposal.
• Troubleshoot service issues such as scheduling delays, profile discrepancies, or incomplete documentation.
• Maintain accurate customer records in CRM and waste tracking systems.
• Support project management for special waste streams or large disposal events.
• Build strong, long-term relationships with customers through responsive communication and problem-solving.
• Act as an advocate for customers within the organization, ensuring service expectations are met or exceeded.
• Identify and implement process improvements that enhance customer satisfaction and operational efficiency.
• Assist with internal and external audits related to waste management documentation.
• Travels to visit Reworld Facilities and customer accounts on at least a quarterly basis with assigned Sales Manager(s)
• Other duties as assigned

• 2 or more years of experience in the waste/environmental industry or customer/account management
• Associate’s or Bachelor’s degree in Environmental Science, Chemistry, or related field preferred.
• Experience in the waste industry is preferred
• Proficient in Microsoft Office Suite
• Experience reviewing SDSs, lab results, and waste profiles.
• Excellent organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to convey technical information clearly.
• Ability to maintain customer and company confidentiality
• Ability to manage multiple priorities in a fast-paced environment.

SHIFT

• Monday through Friday, standard day shift

All Reworld positions require a candidate’s ability to perform the duties and responsibilities of the role while upholding Reworld’s Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant’s experience or skills.

Tuition reimbursement, Paid parental leave, AD&D insurance, Parental leave, 401(k), Health insurance, Vision insurance, Health savings account Full-time Monday to Friday Austin, TX 78701, Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.

The pay range for the primary location of this position is: $60,000.00 - $79,900.00 USD per annum

Reworld provides an industry-leading benefits package that supports the whole person-and their families-through a balanced approach to mental, physical, and financial wellbeing. Regular full-time employees based in the USA have access to comprehensive medical, prescription drugs, dental, and vision coverage, FSA, HSA, short- and long-term disability benefits. Our 401(k) plan is industry-leading, with an up to 7% company match. Additional benefits include Company-paid life and AD&D insurance, EAP, paid parental leave, and educational assistance. For more information regarding these offerings, please visit the Reworld Careers Benefits Page. Reworld reserves the right to amend, suspend or terminate any benefit plan, in whole or in part, at any time.

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld’s differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.