Program Monitor - 12am-8am JWP

The Program Monitor is the gatekeeper to the Residences-and enforces Swords to Plowshares safety and security policies and procedures in service of Swords to Plowshares tenants. Program Monitors monitor daily building activities, provide 24-hour security, and respond to building and tenant emergencies. As the first point of contact for visitors to our properties, Program Monitors are required to exhibit professional, courteous and respectful conduct to tenants and building guests, enforcing property rules while creating a welcoming environment. The position is supervised by the Assistant Property Manager., · Maintain building security by reviewing cameras and making rounds of entryways.

· Assist the Building Manager with administrative tasks as directed.

· Maintain a clean and presentable work area, building entry, and lobby

· Accurately complete incident reports and complaints

· Follow all rules and procedures outlined in the Swords Personnel Policy Manual and STP Community Rules

· Must communicate effectively with various personalities and be comfortable embracing the agency’s principles of Cultural Humility.

· Monitor daily common area activities of building residents and guests.

· Maintain complete and accurate building logs (wellness log, visitor log, vendor log, overnight log, daily log)

· Maintain complete and accurate shift reports of activities, repairs, tenant requests, deliveries, and services

· Screens all visitors to the building

· Respond to building emergencies in compliance with the Property Management manual

· Engage in courteous and respectful communications with tenants, guest, and vendors

· Assist tenants with the completion of work orders, incident reports, and complaints

· Replenish and make copies of all necessary paperwork, work orders, incident reports, and grievances

· Complete an accurate daily shift report and incident reports before completion of shift

· Maintain 86 list and inform Property Management of any updates

· Monthly supervision with supervisor

· Attend monthly program monitor meetings

· Must be able to perform all tasks as assigned by management with what would be considered reasonable accommodation.

Do you have experience in Cultural competency?, Do you have a High school diploma or GED?, · Ability to effectively communicate in English with staff, clients, and external partners and stakeholders., · Minimum of 3 years experience working with “hard to serve” populations like mental health issues, substance abuse etc.

· Translatable military experience and skills may be alternatively substituted

· Ability to follow complex oral and written instructions

· Applicants are required to learn basic computer word processing and databases, etc.

· Ability to appropriately respond to and defuse tension

· Applicants with de-escalation and conflict resolution training recognized

· An understanding of and experience working with issues of homelessness and recovery issues

· Must be able to communicate effectively with a variety of personalities and be comfortable working with an at-risk client population, including embracing the agency’s Cultural Humility Initiative

Education:

· High school diploma or equivalent

Pulled from the full job description

• Pet insurance
• 403(b)
• Health insurance
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance, Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.
• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• Generous annual paid time off

Ø 10 sick days

Ø 13 holidays

Ø 17 vacation days in the first year & progressive afterwards

• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients . For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.