IT Specialist I - III

As a member of the Information Technology (IT) Performance Management team, this role supports the execution of our performance reporting strategy, focusing on the development, improvement and overall enhancement of our performance reporting capabilities. The role supports internal stakeholders within IT and Technology Business Services (TBS) and will solution and deliver reports that highlight various key performance indicators (KPIs) and IT Service Management (ITSM) fundamentals (e.g., incident management, asset management, CMDB, change management, etc.), * Utilize Microsoft Power BI, Power Automate, and/or Power Apps to collect and analyze performance data

• Develop, maintain, and produce operational and strategic reports and dashboards to measure and visualize KPIs.
• Consistently validate and review metrics and reporting for accuracy, identifying opportunities for continuous improvement
• Track and analyze performance, process adherence and compliance against performance targets
• Lead ideation and requirement specification of reporting and other ITSM capabilities
• Work closely with process owners and delivery teams to support continuous improvement through data driven analysis
• Develop and run periodic and ad-hoc reports in support of IT Operations and core service delivery functions

Minimum education and experience required of the position:

• Bachelor’s degree in computer science, MIS, or business-related field and 1+ years of relevant experience is required, or in lieu of a degree 3+ years of relevant experience is required.

Minimum knowledge, skills and abilities required of the position:

• Experience with data analytics and data visualization tools such as Power BI
• Analytic and problem-solving skills with good written and verbal communication skills
• Ability to work both independently and as part of a team
• Strong customer centric orientation with the ability to work effectively across teams
• Attention to details, ability to multitask, and effective time management skills
• Strong analytical skills, including the ability to analyze large datasets and identify trends
• A strong understanding of ITSM processes Incident, Problem, Change, Request, etc.

Desired knowledge, skills, and abilities:

• MySQL or Oracle database experience
• Previous experience with R, Python, SAS, SPARK, etc.
• Proven experience leveraging technologies, processes, and applications to analyze data

Any certificates, licenses, etc. required of the position:

• ServiceNow or ITIL certifications are a plus.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties., As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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