Customer Service Representative/Veterinary Receptionist / Front Desk Coordinator

The Veterinary Receptionist is the first point of contact for clients and plays a key role in keeping the front desk running smoothly. This position includes greeting clients, answering phones, scheduling appointments, processing payments, and supporting communication between clients and the medical team.

Key Responsibilities

Greet clients and patients in a warm, professional manner

Answer incoming calls and respond to client questions

Schedule appointments and manage the daily calendar

Check patients in and out accurately

Process payments and maintain front desk records

Update client and patient information in the practice system

Communicate clearly with veterinarians and technicians

Help maintain a clean, organized, and welcoming reception area

Support the team with general administrative tasks as needed

Do you have experience in Computer literacy?, Previous receptionist, customer service, or front desk experience preferred

Veterinary, medical, or dental office experience is a plus

Strong communication and people skills

Comfortable handling a busy phone line and multitasking

Basic computer skills and ability to learn practice software

Professional, dependable, and detail-oriented

Compassion for animals and the people who care for them

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off, Schedule: Full-time or Part-time, our hours are 7:30 am to 5:00 pm

No weekends

Compensation and Benefits

Pay: $18.00+ per hour, depending on experience

Health insurance, Paid time off, Retirement plan, Employee pet care discount, Continuing Education / Training Opportunities

Why Join Us

At Orchards Pet Hospital, we value teamwork, kindness, and dependable service. We want someone who enjoys helping people, stays calm in a fast-paced environment, and wants to be part of a clinic that cares deeply about pets and their families.

Orchards Pet Hospital is a welcoming veterinary clinic dedicated to compassionate care for pets and clear, friendly service for their owners. We are looking for a dependable, organized, and personable Veterinary Receptionist to join our team and help create a positive experience for every client who walks through our doors.