Dutch Content Designer

On behalf of our client operating in the public sector, we are recruiting a Content Designer for a long-term assignment.

As a Content Designer with a passion for creating intuitive and engaging AI-driven experiences, you will be responsible for designing and optimizing conversational journeys, ensuring AI solutions provide a consistent, accessible, and effective user experience.

You will collaborate with multidisciplinary teams to define content strategies, improve user interactions, and contribute to the continuous evolution of conversational AI solutions.

Tasks:

Here are the main tasks you’ll be involved in:

• Design dialogues, content, and conversational journeys for chatbots and AI assistants.
• Define tone of voice, content strategy, and user experience (UX) guidelines.
• Collaborate closely with AI, development, architecture, and business teams to deliver high-quality conversational experiences.
• Analyse user feedback and continuously improve conversational journeys based on insights and best practices.
• Produce documentation, recommendations, and reports to support the design and governance of AI solutions.
• Participate in testing activities, governance processes, and Agile ceremonies while promoting Agile best practices.

• Bachelor’s degree or equivalent professional experience.
• Proven experience in chatbot, AI, UX, and Content Design projects.
• Good knowledge of conversational AI, Natural Language Processing (NLP), and Prompt Engineering.
• Understanding of UX principles, WCAG accessibility standards, information architecture, and content strategy.
• Experience with Botpress, Voiceflow, Rasa, and Agile/Scrum methodologies.
• Strong communication (English with Dutch and/or French), analytical, and writing skills.

We offer Permanent contracts as well as Freelancing contracts for long term missions. Employees are offered a full salary package in line with the market and including many incentives (meal vouchers, insurances, 13th & 14th month, transport subscription and/or company car, etc.)

Aubay is an international IT services agency founded in 1998 who advises companies on their digital transformation. We are active in 7 European countries (France, Belgium, Luxembourg, Spain, Portugal, Italy, U.K.) and our offices are based in Brussels, Namur and Luxembourg (Belux Area).