Technical Support Analyst (SQL)

MCS Group is working exclusively with a fast-growing business that’s helping global organisations their business processes and reporting through their innovative software platform. Their software is used by high profile organisations worldwide, and our client is properly scaling due to demand for their technology. They’re now looking for a Technical Support Analyst with exposure to SQL to join their client support team. This is a brilliant opportunity for someone who enjoys problem-solving, troubleshooting, working with data, and building strong client relationships in a modern tech environment. What you’ll be doing: Acting as the first point of contact for client queries and incidents on the software platform Logging, prioritising and resolving support tickets in line with SLAs Troubleshooting issues and working closely with internal teams to find solutions Communicating clearly with clients via email, phone and video Supporting onboarding, training sessions and webinars Contributing

to knowledge base articles and continuous improvement What they’re looking for: Experience with service desk tools (e.g. Zendesk, Jira, Freshdesk) Strong Excel skills and an interest in data (SQL is a bonus) Previous experience in technical support or software support - ideally +1 year. Clear communicator who can explain technical issues simply Naturally organised, detail-focused and calm under pressure Curious mindset with a willingness to learn and develop Why it’s worth a conversation: Hybrid working (circa 2-3 days per week) with a great team culture Clear progression opportunities in a scaling tech business A supportive environment where your ideas and development genuinely matter Salary Up to £30,000 depending on experience. To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Chris Busby, Associate Director - IT Recruitment, at MCS Group Even if this position is not right for you, we may have others that are.