Conversational /CES Architect

Capgemini is seeking a Conversational /CES Architect to lead the design and implementation of enterprise-grade conversational AI and Contact Center AI (CCAI) solutions. This role requires deep experience with Dialogflow CX, Google Cloud Platform architecture, and telecom domain integrations. As a Solution Architect, you will assess technical feasibility, identify implementation risks, and define the overall solution architecture including system structure, interfaces, design principles, and implementation guidelines. You will leverage both business and technology expertise to deliver scalable, high-performing conversational AI experiences.

Your role

• Lead the architectural design and implementation of conversational AI solutions using Dialogflow CX, including flow design, fulfillment, orchestration, and testing.
• Develop backend integrations and webhook services using Python, RESTful APIs, and event-driven patterns.
• Architect solutions leveraging Google Cloud Platform (Google Cloud Platform) with a strong understanding of CCaaS related services.
• Integrate conversational flows with telecom systems such as CRM, billing platforms, and IVR systems.

• Utilize GenAI, Playbooks, CCAI Insights, and ADK to enhance automation, agent assist, and customer experience. Establish solution principles, integration standards, and best practices for enterprise conversational systems.

• Identify architectural risks, non functional considerations, dependencies, and mitigation strategies.
• Collaborate with business teams, product owners, and technical stakeholders to align conversational design with business goals. #LI-SS1

• 5+ years of overall experience, including 3+ years designing conversational interfaces or virtual agents (telecom domain preferred).
• Bachelor’s degree in Computer Science, Telecommunications, or a related field.
• Hands-on experience with Dialogflow CX, webhook development, backend integrations, and automation scripting.
• Proficiency in Python, RESTful APIs, and integration patterns.
• Strong understanding of Google Cloud Platform architecture, cloud components, deployment patterns, and CCaaS frameworks.
• Experience with Speech-to-Text, Text-to-Speech, Agent Assist, and CCAI capabilities.
• Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning.
• Familiarity with analytics tools used for conversational performance measurement and optimization.
• Hands-on experience with telecom platforms, CRM systems, billing solutions, and IVR environments.
• Google Cloud certifications (Professional Cloud Developer, CCAI Specialization) preferred.
• Experience using agile methodologies and design thinking for solution delivery.

The base compensation range for this role in the posted location is: $82,082 to $193,440

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world., Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.