Network Technician - Intermediate (Network Support Specialist)

We are seeking an experienced Network Technician - Intermediate to support network operations and infrastructure improvements. This role will augment the existing IT team during a period of remediation and network enhancement initiatives., · Provide network support and troubleshooting for wired and wireless environments

· Support Microsoft-based network and identity systems

· Assist with network remediation and infrastructure improvements

· Respond to service tickets and provide customer-facing technical support

· Travel to multiple locations within the state as needed

· Participate in on-call rotation to address critical network issues

· Support daily operations in Windows Server and enterprise networking environments

· Driver’s License Requirement:

o Valid driver’s license required

o Must be able to drive a state vehicle to multiple locations within South Carolina, · 5+ years of experience with Microsoft Entra ID

· 5+ years of experience with Microsoft administration

· 5+ years of experience in Windows Server environments

· 5+ years of experience in customer service

· 10+ years of experience in network troubleshooting (wired and wireless)

· Bachelor’s degree or equivalent professional experience

Preferred Qualifications

· Experience working with wiring closets

· Experience with Ruckus switches

· Experience using Deskpro ticketing systems

· Experience with Active Directory, DNS, and Group Policy, Billing, Customer Relations, Customer Support/Service, DNS (Domain Name System), Driver’s License, Electrical Wiring, Identify Issues, Information Technology & Information Systems, Microsoft Active Directory, Microsoft Product Family, Microsoft Windows Server, Network Administration/Management, Network Support, On Call, Operational Improvement, Operational Support, Operations, Problem Solving Skills, Technical Support, Willing to Travel, Wireless Communications