Help Desk Technician-Level-1

We are seeking a dependable, customer-focused Help Desk Technician to provide exceptional technical support and ensure a positive end-user experience. The ideal candidate is reliable, organized, and committed to delivering consistent, high-quality service. Success in this role requires strong troubleshooting skills, effective communication, ownership of issues from resolution through follow-up, thorough documentation, and a proactive approach to supporting users. The ability to remain calm under pressure, work collaboratively, and maintain reliable attendance is essential.

This role is 100% on site in our Windsor, CT office.

What You Will Contribute:

• Demonstrate a strong commitment to reliability through consistent attendance, punctuality, and readiness to support users during scheduled work hours.
• Provide support for company issued hardware, work related software, Windows 10/11, Microsoft 365 apps such as Outlook, and peripherals.
• Manage tickets from creation through resolution with thorough documentation.
• Perform onboarding/offboarding, account administration in Active Directory, License management in Microsoft 365 Admin Center, and asset management.
• Provide on-site support and remote support using ConnectWise ScreenConnect.
• Escalate issues appropriately while maintaining communication with end users.
• Identify recurring issues and contribute to documentation and process improvements

Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

• Experience in a technician role supporting in person and remote users.
• Experience with ticketing systems.
• Working knowledge of Microsoft 365 apps such as Outlook, Teams, Word, Excel, and PowerPoint
• Onboarding / Offboarding User Accounts and Equipment
• Excellent verbal and written communication.
• Strong customer service skills.
• Dependable attendance and punctuality.
• Critical Thinking for Troubleshooting, * CompTIA A+, Network+, Microsoft 365 Fundamentals or MD-102 Equivalent.
• Exchange Admin Center Experience.
• Command Prompt and PowerShell Usage.
• Task Manager, Registry Editor, and Device Manager Usage.
• TOTP Single Sign On.
• iOS troubleshooting.
• JAMF MDM.
• Basic networking fundamentals.
• Audio Visual Knowledge., * Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand-eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Salary Range: $47,000-$58,000

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks’ Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.