Staff Integration - Site Reliability Engineer...

We are seeking a Senior Integration SRE to lead the reliability, availability, and scalability of our integration platforms-including various API gateways, event streams, messaging systems, and data pipelines. In this role, you will operate mission-critical systems that connect internal and external applications. You will define SLOs/SLIs, build resilience patterns, improve observability, and elevate engineering teams’ production readiness practices.

This is a technical leadership role for an engineer who thrives on solving complex distributed systems challenges, manage offshore 24/7 operations team, improving reliability through automation, and driving cross-team alignment on platform and operational excellence.

Success Indicators

• 99.9% availability for integration systems.

• Improved p95 latency across APIs.

• Error budgets consistently maintained.

• 7+ years experience in SRE/Production/Integration Engineering.

• 5+ years experience with Kubernetes, Gateways like APIC, Apigee, Kong and APIM.

• 5+ years of experience in secure API integration patterns, including OAuth 2.0, JWT validation, IP filtering and Private endpoint.

• 5+ years of experience with traffic optimization techniques such as caching, throttling, and request/response transformation.

• 7+ years of experience defining and managing SLIs, SLOs, and SLAs for API platform.

• 7+ years of experience in Incident response, Root cause analysis and Post-incident reviews/learning.

• 6+ years of experience in working cross-functionally with development, security, and product teams.

• 6+ years of experience with proven incident response leadership.

• 3+ years of experience working in 24/7 /on call support.

Preferred Qualifications

• Experience designing idempotent and fault-tolerant integration patterns.

• Experience with distributed tracing.

• Background in regulatory industries (FinTech/Healthcare/etc.).

• Hands on experience with APIC (IBM API Connect) or any API Management Platform

• Excellent interpersonal and communication skills to work with all levels

• Strong organizational, leadership and consensus building skills; ability to motivate and lead teams in matrix organization

• Experience in multiple technologies in stack (DataPower, ACE, MQ and Splunk) is a PLUS

• Healthcare experience or big box retail experience is a significant plus and will be given utmost consideration, + Bachelor’s degree, or equivalent experience (HS diploma + 4 years relevant experience)

$130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.