Technical Program Manager II

We are hiring a Technical Program Manager II to help own, improve, and scale a growing portfolio of internal AI transformation solutions, workflow automations, operational tools, and business platforms. This role will partner with business stakeholders, solution builders, and technical owners to move capabilities from pilot or individually built solutions into reliable, secure, well-documented, and supportable products. This role requires hands-on technical fluency, program leadership, and an understanding of architecture, integrations, data flows, automation logic, and AI-enabled experiences.

In this role, you will drive complex, cross-functional technical programs across the solution lifecycle-from discovery and Minimum Viable Product (MVP) definition through release, support, and continuous improvement. You will establish technical and operational guardrails, manage enhancement backlogs and trade-offs, coordinate troubleshooting and release readiness, reduce dependency on individual builders, and create the documentation, support models, and feedback loops needed for solutions to scale. You will bring sound judgment, a practical builder mindset, and the ability to influence across business and technical teams to deliver durable outcomes for planning operations and the broader commercial business.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Own operational continuity: Help take over internally developed tools and automations, ensuring they are documented, supported, and continuously improved.

• Manage solution backlogs: Capture business needs, prioritize enhancements, refine requirements, and coordinate delivery across stakeholders and technical contributors.

• Support technical maintenance: Troubleshoot issues, coordinate fixes, validate releases,manage risks, and improve operational sustainability.

• Drive AI and automation improvements: Identify opportunities to streamline manual processes using AI, workflow automation, data integration, and Microsoft 365 capabilities.

• Partner with builders and business owners: Work with engineers, solution builders, program managers, and planning teams to translate operational pain points into practical solution enhancements.

• Strengthen production readiness: Create runbooks, support models, documentation, testing plans, and change-management practices for internal platforms.

• Enable adoption and feedback loops: Gather user feedback, monitor usage patterns, develop training materials, and recommend improvements based on business value.

• Incubate new capabilities: Support discovery, prototyping, and Minimum Viable Product (MVP) definition for new AI, automation, and business platform opportunities.
• Embody ourCultureandValues

• Bachelor’s Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience

• 3+ years of experience managing cross-functional and/or cross-team projects, * Experience managing technical programs, business applications, workflow automations, internal tools, or platform initiatives.
• Working knowledge of Microsoft 365, Power Platform, SharePoint, Dataverse, Azure, Microsoft Graph, or similar enterprise technology platforms.
• Experience translating business requirements into user stories, implementation plans, release priorities, and operational solutions.
• Ability to understand technical architecture, data flows, integrations, APIs, permissions, and platform dependencies.
• Experience with automation, low-code development, scripting, or application development technologies such as Power Automate, Power Apps, Python, SQL, TypeScript, C#, or REST APIs.
• Exposure to AI-enabled solutions, including agents, prompt engineering, Copilot Studio, Azure OpenAI, or large language model (LLM) productivity scenarios.
• Experience supporting internal business platforms through deployment, adoption, operational support, and continuous improvement.
• Effective stakeholder management, problem-solving, documentation, and communication skills, with the ability to bring structure to evolving or ambiguous business and technical environments.

Technical Program Management IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.