Amazon Lex Developer Lead

Transcend Softech LLC

Dallas, TX, United States

11 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Artificial Intelligence Amazon Web Services Amazon S3 Application Services Cloud Computing Customer Data Management Amazon DynamoDB Identity and Access Management Lex (Software) Named Entity Recognition Network Service Core Voice Platform

+12 more

Amazon Connect Enterprise Software Applications Chatbots Large Language Models Prompt Engineering State Machines Generative AI Virtual Agents Cloudwatch Api Gateway Amazon Lex Natural Language Understanding

Job description

We need a Senior Developer/Lead hands-on who can build Connect AI agents for existing Amazon Connect /Lex implementation. Minimum experience of building AI agents (within Amazon Connect) 2 years. Minimum experience with Amazon Connect/ Lex 5 years We have urgent requirement for Amazon Connect / Amazon Lex / Agentic Voice AI Lead as per the following details.

Requirements

We are seeking a Lead or Architect with deep expertise in Amazon Connect, Amazon Lex, Agentic Voice AI, Connect AI Agents, and Assisted NLU to lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. The ideal candidate will define architecture strategy, drive AI-powered customer experience modernization, and lead the implementation of intelligent voice and digital engagement solutions. This role requires hands-on experience architecting cloud-native solutions on AWS, integrating AI agents with enterprise systems, enabling autonomous and assisted customer journeys, and providing technical leadership across cross-functional teams. The candidate should possess strong stakeholder management skills and a proven track record delivering scalable, secure, and highly available contact center platforms.. Key Requirements

10+ years of overall technology experience with 5+ years in Contact Center and Conversational AI architecture
Hands-on expertise with Amazon Connect, Amazon Lex, Connect AI Agent, and Agent Assist capabilities
Experience designing and implementing Agentic Voice AI solutions for autonomous customer interactions
Strong knowledge of Assisted NLU, intent recognition, entity extraction, dialog orchestration, and conversational design
Experience with Generative AI services including Amazon Bedrock, foundation models, prompt engineering, and RAG architectures
Expertise in architecting voice, chat, IVR, self-service, and omnichannel customer engagement solutions
Strong AWS experience including Lambda, API Gateway, Step Functions, S3, DynamoDB, CloudWatch, IAM, and networking services
Experience integrating contact center platforms with CRM, ERP, customer data platforms, and third-party applications