Amazon Lex Developer Lead

We need a Senior Developer/Lead hands-on who can build Connect AI agents for existing Amazon Connect /Lex implementation. Minimum experience of building AI agents (within Amazon Connect) 2 years. Minimum experience with Amazon Connect/ Lex 5 years We have urgent requirement for Amazon Connect / Amazon Lex / Agentic Voice AI Lead as per the following details.

We are seeking a Lead or Architect with deep expertise in Amazon Connect, Amazon Lex, Agentic Voice AI, Connect AI Agents, and Assisted NLU to lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. The ideal candidate will define architecture strategy, drive AI-powered customer experience modernization, and lead the implementation of intelligent voice and digital engagement solutions. This role requires hands-on experience architecting cloud-native solutions on AWS, integrating AI agents with enterprise systems, enabling autonomous and assisted customer journeys, and providing technical leadership across cross-functional teams. The candidate should possess strong stakeholder management skills and a proven track record delivering scalable, secure, and highly available contact center platforms.. Key Requirements

• 10+ years of overall technology experience with 5+ years in Contact Center and Conversational AI architecture
• Hands-on expertise with Amazon Connect, Amazon Lex, Connect AI Agent, and Agent Assist capabilities
• Experience designing and implementing Agentic Voice AI solutions for autonomous customer interactions
• Strong knowledge of Assisted NLU, intent recognition, entity extraction, dialog orchestration, and conversational design
• Experience with Generative AI services including Amazon Bedrock, foundation models, prompt engineering, and RAG architectures
• Expertise in architecting voice, chat, IVR, self-service, and omnichannel customer engagement solutions
• Strong AWS experience including Lambda, API Gateway, Step Functions, S3, DynamoDB, CloudWatch, IAM, and networking services
• Experience integrating contact center platforms with CRM, ERP, customer data platforms, and third-party applications