Implementation Specialist

Because of you, our clients experience a smooth, well-organized onboarding process! As our Implementation Specialist, you’re the person who makes sure every new client launches correctly by preparing and configuring customer accounts within the GoPhoto platform. You ensure that each customer environment is fully configured, operationally accurate, and launch-ready before going live. You will work on platform setup, payment integrations, license management, feature configuration, and implementation of quality checks.

This is a role for someone who is tech-savvy, highly detail-oriented, and gets satisfaction from seeing a clean, well-configured setup. You don’t need to be a developer. But you do need to be comfortable working with software systems, integrations, and operational processes and spotting issues before they become problems.

This role sits at the intersection of operations, technology, and customer onboarding and therefore you are part of our Operations team, which consists of 7 colleagues, and report to the Head of Operations. You’ll work closely with customer success, product, support, and sales during the implementation and occasionally gather input directly from clients as well.

The Responsibilities

• Configure and launch customer environments within the GoPhoto platform so clients go live on time and without issues
• Set up and validate Adyen payment integrations correctly before launch
• Configure software licenses, feature access, permissions, and admin settings, completed with minimal errors
• Support implementation of integrated software and hardware environments
• Run implementation quality assurance checks before customer launch
• Troubleshoot onboarding and configuration issues
• Maintain accurate setup documentation and internal procedures
• Identify opportunities to improve our onboarding workflows, scalability, and operational efficiency and support process automation and standardization initiatives as the company scales
• Support the rollout of new platform features; ensuring existing client environments are updated correctly and on time.

Do you have experience in Scalability?, * 2-5 years of experience in a similar role; preferably within a Saas company.

• MBO or HBO background; preferably in IT, Business IT, or a related field
• Good communication skills in English; Dutch is a plus
• Strong attention to detail; you notice what others miss
• Operational accuracy; comfortable working with software platforms, systems, and technical processes
• Structured and organized: you can manage multiple implementations at once without dropping the ball
• A problem-solving mindset; you flag issues early and solve them before they escalate
• Experience working at or with a software company is a real plus
• Eager to learn and grow in a fast-moving, international scale-up environment

• A key role in a fast-growing, international, tech-product scale-up with direct impact on company growth
• A salary between €3.500 and €4.000 gross per month, excl vacation allowance, based on your relevant experience and our internal benchmark
• Pension plan in place via A.S.R.
• 25 paid holiday days per year, based on a 40-hour working week
• Benefits budget for personal care through Alleo
• Coverage of work-related travel-, and communication expenses, like a laptop or ov costs
• An ambitious yet informal culture at our Amsterdam office; we’re building a team and that starts with being on-site fulltime

GoPhoto is a technology first partner for the global leisure and attractions industry. We help parks, zoos, venues, museums, aquariums and touring exhibitions turn visitor moments into meaningful revenue streams. Our self-operated photo platform combines hardware, software and AI-driven innovation to improve the guest experience while enabling operators to retain control over brand, data and margins. We don’t just place these systems: we build long-term partnerships. Our platform helps streamline guest experiences, payments, sales workflows, and operations end-to-end.

And we’re scaling fast. New clients, new features, new countries, new complexities. To keep our implementations running like clockwork, we’re looking for someone who loves setting up systems one-time-right.