VR Systems Support Specialist

Typical Activities

• Perform routine maintenance checks on VR workstations, HMDs, tracking, and AV systems in VR arenas.
• Test software and firmware updates before deploying approved updates to production VR systems.
• Troubleshoot issues, identify root causes, resolve when possible, and coordinate escalations with internal teams, suppliers, and vendors.
• Support users and VR events by gathering issue details, following documented processes, and preparing systems for design reviews and engineering sessions.
• Maintain documentation for maintenance, system status, procedures, troubleshooting, configurations, cable standards, deployments, and team/supplier meetings., Responsible for maintaining reliable VR/MR lab operations by performing preventative system checks, validating software and firmware updates, and deploying approved changes across production VR environments. The technician will also support VR events and end users, collaborate with the VR team and suppliers, and maintain clear documentation for system status, procedures, troubleshooting, and ongoing support activities.

• 1+ years of experience supporting VR/AR/MR hardware and software in an enterprise environment
• Experience with high-end VR headsets (Varjo XR-4, Apple Vision Pro, Vive Focus Vision, Meta Quest 3, or equivalent)
• Experience with VR tracking systems (SteamVR Lighthouse, ART optical tracking, or similar)
• Knowledge of VR accessories configuration (tracking pucks, haptic gloves, motion controllers)
• Software Platforms: Autodesk VRED, IC.IDO, Nvidia CloudXR, AV System Integration, Microsoft Teams Room, Python Scripting, Experience in automotive, aerospace, or manufacturing design visualization environments

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.