Site Reliability Engineer, Big Data (Remote, International)

PulsePoint processes billions of events daily through Kafka, Hadoop HDFS and Ceph. Our Data Platform team maintains these systems across hybrid infrastructure: bare-metal on-prem, cloud, and the integration between them. You own the lifecycle from architecture through deployment to capacity planning and incident response., * Kafka architecture, topic design, governance, partition strategy, throughput and latency optimization.

• Ceph operations, pool design, placement optimization, capacity planning.
• Operational automation, reduce manual work, faster incident response, preventive systems.
• SQL Server backup and recovery pipelines, basic cluster support.
• Data team tooling with self-service capabilities and observability.

Technology

• Apache Kafka for messaging layer
• Hadoop and Ceph as distributed storage layer
• SQL Server backup and recovery
• Terraform, Ansible, Puppet, ArgoCD for operational automation
• Prometheus, Grafana, Icinga and PagerDuty as observability layer
• Bare-metal servers and hybrid cloud/on-prem infrastructure

What matters: understand distributed systems, failure recovery, and operational patterns at scale. Apache Kafka and Ceph expertise is most valuable., You’ll help define platform architecture, influence engineering standards and work on infrastructure that supports multiple engineering organizations.

The engineer joining this role is expected to become a key technical contributor shaping the future of the platform. You can work fully remotely and get the opportunity to work on large-scale infrastructure and distributed systems challenges.

Hiring process

We try to keep the process focused and practical.

1. Introductory conversation (~60m) Learn about your background and discuss the role.

2. Technical discussion (~60m) Deep dive into systems engineering, Kubernetes and operational experience.

3. Architecture discussion (~60m) Explore platform design, distributed systems and technical decision-making.

4. Leadership conversation (~30m) Meet engineering leadership and discuss team, strategy and long-term direction.

You’ve operated data infrastructure at petabyte scale or billions of events/day. You understand replication failures, consistency tradeoffs, and cost-optimization of large systems. You automate before troubleshooting. You take ownership across system layers, not just one component. You simplify complex systems., * 5+ years operating distributed systems at scale in production

• Deep expertise in Kafka, Ceph, or similar distributed infrastructure
• Proven ability to design for scale and reliability
• Experience mentoring engineers and making technical decisions
• Willingness to work 9am-6pm ET U.S. hours

Nice-to-haves:

• Multi-region replication and disaster recovery
• Cost optimization at infrastructure scale
• Hybrid on-prem/cloud operations

WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.